Payment Operation Manager

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
At ByteDance, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for millions of users across all of our products. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at ByteDance.

Team Introduction
In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide. This is an exciting opportunity to make an impact on a global scale across all ByteDance's business usecases.

**Key Responsibilities**:

- Develop and refine payment operation roadmap and strategy, in collaboration with cross-functional teams such as business, BD, compliance, engineering, design, marketing, and data.
- Support launches of new payment options and keeps improving the onboarding rate
- Identify the key issues of payment conversion improvement, and formulate relevant improvement strategies and drive product solution innovation, lead PSR/TCR optimization and business growth.
- Contribute requirements and insight to developing and executing user growth strategies, including developing marketing campaigns, creating content and other value-adds, identifying new trends, and collaborating with XFN teams.
- Defining core metrics and setting goals on the number of active users, revenue, engagement metrics, or other key performance indicators that align with business.
- Maintain knowledge of industry best practices, trends, and performance benchmark
- Foster strong relationships with business and partners to enhance collaboration.
- Assist the team to implement structured workflow, guidelines and improve team efficiency
- Monitor and control all stages of the project life cycle and ensure that project targets are met within the project timeline
- Monitor and resolve ad-hoc issues by coordinating with internal and external stakeholders.
- 7+ years of experience in operations or as a payment manager.
- Good understanding of financial, Ecommerce,and payment industries.
- Strong research, critical thinking, problem-solving skills, analytical skills, communication skills, self-driven, and quick-learner
- Experience with end-to-end product management processes, including idea generation, roadmap development, feature prioritization, and launch.
- Fluent in both English and Chinese for better collaboration with internal teams and external clients
- Bachelor's Degree or higher in a quantitative discipline such as Accounting or Finance.
- Comfortable working in a fast-paced, dynamic environment with competing priorities and tight deadlines.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.