Tour Operations Officer
1 week ago
**Tour Operations Officer**
The Tour Operations Officer manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support.
He/She is service-oriented with strong multi-tasking skills, able to address any vendor management issues. He/She is able to think clearly in emergencies and ensures smooth tour operations in accordance with schedules/itineraries.
**Responsibilities include**:
- Responsible for designated regions of the world, ensuring that all ground elements are booked and delivered to meet the required customer service levels
- Ensuring all manifests are accurate and sent out to suppliers in time frames set out in Operations procedures.
- All updates and amendments are communicated to the appropriate people in a timely manner.
- Ensuring suppliers provide services in line with company guidelines
- Assisting with special projects and other duties as assigned by Management
**Requirements**:
- Excellent accuracy and attention to detail
- Must be team oriented, extremely motivated, and able to work independently
- Ability to operate in a fast-paced environment and work under pressure
- Strong organizational skills and the ability to set priorities and meet deadlines
- The ability to quickly grasp a variety of systems and ever-evolving business processes
- Experience of working in an operational or customer service role in the travel industry is preferred
**THE HUMAN RESOURCE DEPARTMENT**
**150 South Bridge Road, #07-01 Fook Hai Building**
**Singapore 058 727
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