Order Management Specialist
2 weeks ago
Job Summary/Objective:
- Responsible for managing the ordering & renewal activity (mainly Microsoft licenses) & developing proposal for the organisation, including timely and accurate entry and processing of all orders received.
Responsibilities & duties:
- Generate quotation and process invoices
- Allocate and track orders and returns
- Preparing customer fulfilling software license orders (SaaS and On-Prem) processing orders to shipment and delivery of orders to the customers.
- Reporting e.g. gross profit report per order
- Identifying customer needs developing quotation or proposals including tender documents preparation
- Power point presentation preparation
- Handle client queries and manage inbound calls
- Implement and administer procedures to enhance operations
- Optimise licenses inventory readiness and order fulfilment to ensure maximum sales can be realised
- Receive, prioritise, process and identify incoming orders according to the sales policy and customer requirements
**Requirements**:
- Fluency in both written and spoken English.
- At least 2 years of working experience in the related field is required for this position.
- Microsoft Dynamics 365, Dynamics AX, Azure, Office 365 experience will be an added advantage, or similar product experience.
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