Maitre D

2 weeks ago

Singapore I'WA INTERNATIONAL PTE. LTD. Full time

Guest reception: The Maître d' is often the first point of contact for guests entering the restaurant. They warmly greet and welcome patrons, escort them to their tables, and ensure they feel comfortable and valued throughout their dining experience.

Reservation management: The Maître d' is responsible for managing reservations, either by taking them over the phone or coordinating with the host/hostess. They keep track of available tables, allocate seating efficiently, and ensure the dining room is optimized for maximum occupancy.

Seating and table assignments: Based on the reservation list, walk-in customers, and any specific requests, the Maître d' plans and assigns tables to guests. They consider factors like table availability, party size, guest preferences, and special requirements.

Supervision of dining room staff: The Maître d' oversees the waitstaff and other dining room personnel, ensuring they adhere to the restaurant's service standards. They provide guidance and training to maintain a high level of professionalism, etiquette, and attentiveness among the staff.

Coordination with the kitchen: The Maître d' acts as a liaison between the dining room and the kitchen. They communicate orders, special requests, and any changes to the menu to the kitchen staff, ensuring timely and accurate food service.

Problem resolution: In case of any issues or complaints from guests, the Maître d' acts as a problem solver. They address concerns, offer solutions, and ensure guests' satisfaction. This may involve coordinating with the chef, altering orders, or arranging special accommodations.

Upselling and recommendations: The Maître d' possesses extensive knowledge of the menu, including wine and beverage selections. They provide recommendations to guests, answer questions about the dishes, and assist with wine pairings. They may also promote daily specials or seasonal offerings to enhance the dining experience.

Floor management: Throughout the service, the Maître d' continuously monitors the dining room, ensuring a smooth flow of operations. They observe table turnover, coordinate seating of new guests, and ensure timely delivery of food and beverages. They also maintain an aesthetically pleasing ambiance by managing lighting, music, and overall cleanliness.

Special events and VIP service: When the restaurant hosts special events or has VIP guests, the Maître d' plays a crucial role in their coordination and management. They ensure that all arrangements are made according to the guests' preferences and oversee the execution of flawless service.

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