Head Waitress/waiter

2 days ago


Singapore SHINCHAN ENTERTAINMENT PTE. LTD. Full time

A head waiter, also known as a captain or maitre d', is **a senior member of the food service team who manages the service in a restaurant section **. Their responsibilities include:

- **Customer service**: Ensure a high-quality customer experience by taking orders, serving dishes, and resolving customer issues
- **Staff management**: Train, develop, and motivate junior staff, and promote good team spirit
- **Task management**: Assign tasks, direct and delegate, and ensure tasks are completed on time and to quality standards
- **Communication**: Coordinate with the kitchen, work with other departments, and communicate with guests and employees
- **Health and safety**: Ensure servers adhere to health and safety standards, and supervise the environment to prevent injuries
- **Preparation**: Prepare the room for service, including setting up tables with linens, silverware, and glassware
- **Reporting**: Prepare and submit daily reports to management


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