Senior Operations Executive

2 weeks ago

Singapore People Profilers Full time

Job Description:
Responsibilities and Duties:
**_ Food Service_**
- Oversee the entire operations of hospital food services inclusive of the Outsourced Food Service Vendor, Food Service Ambassadors (FSAs) and Internal process owners (stakeholders);
- Provide secretariate support of regular meetings with internal and external stakeholders (account holder meetings with appointed Food Service Vendor, Hospital Food Service Committee etc.);
- Review and implement improvement initiatives to the hospitals food service.

**_ Vendor Management_**
- Work with Food Service vendor to ensure that the provision of patients and staff meals in accordance with hospitals therapeutic guidelines, and hospital safety requirements;
- Conduct audits with Food Service Vendor based on Hospital and national food safety standards in accordance to Licencing and Audit (L&A) requirements;
- Prepare and analysis service statistics and prepare reports;
- Work closely with Food Service Vendor to implement and monitor strategies to overcome audit findings and service gaps.

**_ Provide Frontline Service_**
- Manage patients and stakeholders feedback;
- Manage patient and staff complaints with the food service;
- Perform service recovery with Food Service Vendor when necessary.
- Reporting to Senior Management at the Health Quality Steering Committee (HQSC);
**_ Perform risk and quality management_**
- Review and propose food service policies, standard operating procedures (SOPs), and standard work instructions (SWI);
- Oversee the implementation of food service quality policies and procedures;
- Identifying problem areas and gaps, recommend and implement solutions;
- Execution of designated food service emergency response tasks and business continuity plan.

**_ Manage Team_**
- Manage the deployment of Food Service Ambassadors in the wards;
- Manage FSAs to ensure accurate patient food orders and timely submissions;
- Evaluate staffs training needs;
- Plan and provide training to FSAs;
- Conduct competency assessments of FSAs.
- Requirements:_
- Degree with minimum 2-3 years experience in food service,
- Healthcare experience would be highly advantageous.
- Good communication and interpersonal skills.
- Problem-solving skills
- A team player with initiative and excellent service attitude.
- Ability to multi-task and work independently in a fast-paced environment.

Working Hours:

- Every Monday to Thursday - 8:30am to 6:00pm
- Every Friday - 8:30am to 5:30pm

Noga Lim Wei Loong
Registration Number: R1329872
EA License Number: 10C3804
People Profilers Pte Ltd, 50 Raffles Place, #19-12, Singapore Land Tower, Singapore 048623

**Required Skills**:
Business Continuity Food Safety Quality Management Emergency Resume Analysis Hospitals Vendor Management Healthcare Provision Registration Instructions Interpersonal Skills Statistics LTD Communication Microsoft Office Business Training Management

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