
Client Manager
4 days ago
**Principal Responsibilities**
- Global Liquidity and Cash Management (GLCM) is one of HSBC's global product lines generating over 10% of Group revenues. Supporting Commercial Banking (CMB) and Global Banking and Markets (GBM), our business is made up of almost 10,000 people in more than 60 countries, and is uniquely positioned to help clients make and receive payments, across borders and regulations, in multiple currencies. Our expertise in this area has been recognised by the industry’s most prominent publications as the best global cash manager for corporate and financial institutions in consecutive years
- The role is responsible for offering a systematic and flexible approach to the management of the end-to-end implementation/documentation process. The role holder is responsible for implementing solutions for the client needs as recommended by GLCM Sales, Relationship Managers (RMs) and Client Service Officers. This position manages the end-to-end customer implementation/documentation function for GLCM, ensuring proper staffing, policies, procedures and work tools are in place to support the function. They will also ensure all new and existing business relationships for complex, high-value clients, including local and Group relationships, are managed to successful completion to achieve total customer satisfaction and optimized revenue
**Requirements**:
- Bachelors degree in legal, business or related field
- Experience in negotiation or documentation will be an added advantage
- Working experience in a GLCM equivalent role or managing Wholesale client relationships will be an advantage
- In-depth knowledge of industry standards related to all Cash Management products and services will be an advantage
- Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering and Sanctions will be an advantage
- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
- Ability to understand a client’s business and the fundamentals of running a business
- Ability to interact with customers at all levels (junior to c-suite)
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
- Excellent time management, planning and organisation skills
- Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
- Strong analytical, critical thinking, problem-solving skills
- Proven ability to deliver creative and flexible customer solutions
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