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Sales Operations and Customer Service Specialist
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Mizuno places a strong emphasis on Fair Play, Friendship, and Fighting Spirit, aiming to cultivate an environment where every employee embrace fairness and fighting spirit. We seek to attract adaptable, proactive, and passionate talent to join our team.
As a Sales Operations and Customer Service Specialist/ Executive, your role is pivotal in leading and developing our Customer Service division. You will drive enhanced customer satisfaction through competitive service levels, meeting and exceeding our customers' expectations. Your primary objective is to provide order management and support to the Sales Team, aiming to achieve the organization's sales and profit targets while meeting team objectives.
**Key Responsibilities**:
- Lead the management of the sales order process, including sales order collection, reservation, and confirmation.
- Ensure proper administration, documentation, and financial reconciliation of the customer base.
- Co-lead with Ops and Finance the product delivery process to achieve our customer commitments.
- Collaborate on capacity planning with the warehouse.
- Work with the Sales team to develop strategies to close gaps.
- Communicate cross-functionally between internal interfaces and work closely with the warehouse team to provide the best support for the business.
- Generate and compile inventory data to maintain healthy stock levels.
- Track and analyze monthly sales of customers and product categories.
- Monitor and track incoming shipments as per the Open Order Report, including bulk and sample orders.
- Monitor article drops, and shipment tracking, and ensure all pre-orders are fulfilled.
- Adjust the order book according to delivery information and inform customers and the sales team of any delays.
- Deliver reliability and responsiveness to customer requests and complaints.
- Process stock replenishment in SP & FO and support in all PO creations for non-trade purchases, ensuring submission to Finance.
**Knowledge, Skills, and Abilities**:
- Strong communication skills.
- Ability to manage relationships and diversity.
- Excellent planning, organizing, and coordinating skills.
- Proficiency in analysis and problem-solving.
- Results-oriented mindset.
- Data entry and computer skills.
**Education and Experience / Minimum Qualifications**:
- 3 years' experience in Order Management, Inventory Management, and Customer Service.
- Industry Experience - Preferably in retail or FMCG Retail.
- Language: Fluent in English + Local Language (if applicable).
- IT: Proficiency in Microsoft Outlook, Microsoft Excel (Advanced), Sun System/ SAP experience is a plus.
- Mature, responsible, proactive, and a team player.
