Sales Operations and Customer Service Specialist

1 week ago

Singapore MIZUNO SINGAPORE PTE. LTD. Full time

Mizuno places a strong emphasis on Fair Play, Friendship, and Fighting Spirit, aiming to cultivate an environment where every employee embrace fairness and fighting spirit. We seek to attract adaptable, proactive, and passionate talent to join our team.

As a Sales Operations and Customer Service Specialist/ Executive, your role is pivotal in leading and developing our Customer Service division. You will drive enhanced customer satisfaction through competitive service levels, meeting and exceeding our customers' expectations. Your primary objective is to provide order management and support to the Sales Team, aiming to achieve the organization's sales and profit targets while meeting team objectives.

**Key Responsibilities**:

- Lead the management of the sales order process, including sales order collection, reservation, and confirmation.
- Ensure proper administration, documentation, and financial reconciliation of the customer base.
- Co-lead with Ops and Finance the product delivery process to achieve our customer commitments.
- Collaborate on capacity planning with the warehouse.
- Work with the Sales team to develop strategies to close gaps.
- Communicate cross-functionally between internal interfaces and work closely with the warehouse team to provide the best support for the business.
- Generate and compile inventory data to maintain healthy stock levels.
- Track and analyze monthly sales of customers and product categories.
- Monitor and track incoming shipments as per the Open Order Report, including bulk and sample orders.
- Monitor article drops, and shipment tracking, and ensure all pre-orders are fulfilled.
- Adjust the order book according to delivery information and inform customers and the sales team of any delays.
- Deliver reliability and responsiveness to customer requests and complaints.
- Process stock replenishment in SP & FO and support in all PO creations for non-trade purchases, ensuring submission to Finance.

**Knowledge, Skills, and Abilities**:

- Strong communication skills.
- Ability to manage relationships and diversity.
- Excellent planning, organizing, and coordinating skills.
- Proficiency in analysis and problem-solving.
- Results-oriented mindset.
- Data entry and computer skills.

**Education and Experience / Minimum Qualifications**:

- 3 years' experience in Order Management, Inventory Management, and Customer Service.
- Industry Experience - Preferably in retail or FMCG Retail.
- Language: Fluent in English + Local Language (if applicable).
- IT: Proficiency in Microsoft Outlook, Microsoft Excel (Advanced), Sun System/ SAP experience is a plus.
- Mature, responsible, proactive, and a team player.

  • Customer Service Operations Specialist

    2 days ago

    Singapore beBeeCustomerService Full time $3,500 - $5,500

    Customer Service Operations SpecialistWe are seeking a skilled Customer Service Operations Specialist to join our team. The successful candidate will be responsible for managing daily customer service operations, ensuring smooth execution and high service standards.Manage daily customer service operations to ensure seamless execution and high service...

  • Customer Sales Operations Specialist

    7 days ago

    Singapore Micron Full time

    **Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...

  • Customer Sales Operations Specialist

    2 weeks ago

    Singapore Micron Full time

    **Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...

  • Customer Service Specialist

    5 days ago

    Singapore Future Electronics Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Future Electronics Recruiting Specialist @ Future Electronics, a WT Microelectronics Company | Talent Acquisition, HR About the Role The Customer Service Specialist is focused primarily on ensuring that all the sales support and service activities are...

  • Sales & Service Associate-reservation Sales

    2 weeks ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. **[Location**: 238B Thomson Road #14-01 Novena...

  • Customer Service Operations Specialist

    5 days ago

    Singapore MariBank Full time

    Customer Service Operations Specialist (Contract) - MariBank Join to apply for the Customer Service Operations Specialist (Contract) - MariBank role at MariBank Customer Service Operations Specialist (Contract) - MariBank Join to apply for the Customer Service Operations Specialist (Contract) - MariBank role at MariBank Conduct follow up over different...

  • Customer Service Specialist

    2 weeks ago

    Singapore Future Electronics Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Future Electronics Recruiting Specialist @ Future Electronics, a WT Microelectronics Company | Talent Acquisition, HR About the Role The Customer Service Specialist is focused primarily on ensuring that all the sales support and service activities are...

  • Sales & Service Associate

    7 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Customer Service Operations Specialist

    5 days ago

    Singapore Monee Full time

    Customer Service Operations Specialist (Contract) - MariBank Join to apply for the Customer Service Operations Specialist (Contract) - MariBank role at Monee Customer Service Operations Specialist (Contract) - MariBank 1 week ago Be among the first 25 applicants Join to apply for the Customer Service Operations Specialist (Contract) - MariBank role at...

  • Customer Service Operations Specialist

    4 days ago

    Singapore beBeeCustomerService Full time

    Customer Service Operations SpecialistThe role of a Customer Service Operations Specialist involves managing the entire customer lifecycle, from order processing to order fulfillment. This position requires effective communication and problem-solving skills to ensure seamless customer service.