
Business Management and Governance Manager
2 days ago
**Principal Responsibilities**
This central function is conduit between Business and Ops/Product/Legal, RC in order to provide context to stakeholders, identifying and bridging gaps, rolling out processes and placing governance.
Governance and Monitoring
- FCC and RC governance
- Thematic Reviews
- Audit Management
- CDD triggers review
- CSEM management
- Learning and training session for frontline
Product & Sales Enablement Initiatives
- Internal & Customer campaigns, digital adoption
- NTB production and process management
- Monthly discussions with product, DBS & service teams
- FGDs for feedback and suggestions
Data/MIS
- Performance trackers for frontline
- Customer base management
- Data cuts for all forums
- Presentation for senior Management
Client Management
- Managing Customer service vertical
- Develop campaigns for customers and staff for digital adoption/paperless journey
- Process revamping and realigned on periodic basis
- Management of Customer Service journey
**Qualifications**
- Planning activities and prioritizing as per the need of the hour
- High accountability
- Able to handle multiple activities with clear focus on the quality and timelines in resilient manner
- Teamwork Player in coordination with various people and departments, with the objective to meet desired end result
- EQ - Able to drive team culture with large set of people
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