Recovery Agent Call Center B2B

2 weeks ago

Pasir Ris, Singapore D&S Global Solutions Full time

**Position Title**:Recovery Agent Call Center B2B

**L**anguage (s)**: All applicants must speak fluent English. Any other language is a plus

**Contract Type**:Labor

**Job Start Date**: Immediate

**Location**: Remote

**Country**: Romania

**Hours**: 4:00 PM to 12:50 AM US CST Monday to Friday
- Flexible schedule based on business needs_

**Reports to**: Collections Supervisor/ Manager

**Company Overview**

D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes.

D&S Global Solutions was founded in 1997, with headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA, and Asia providing services into over 190 countries for our clients.

The Recovery Agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of techniques, collection methods, negotiation skill, dispute management, legal claims and the selective use of outside collection services.

**Essential Duties and Responsibilities include the following**:

- Use advanced call structures and techniques;
- Investigate reasons for non-payment/ return;
- Negotiates resolution;
- Verify return/ payment terms, funding sources and process condition;
- Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc.;
- Manages a portfolio of accounts to promote efficiency within standards;
- Utilize concise notes/ updates in corporate/ client databases;
- Research cases to find viable contact sources when information provided is not current;
- Build business cases to support payment/ return/ write-off decisions;
- Track daily metrics and performance to attain required goals;
- Demonstrate behaviors reflecting our policies;
- Maintain a positive customer relationship;
- Exceed standards expressed by the client.
- 2 years minimum experience in collections/ AR;
- Fluent speaker of English;
- Experience with an automated telephone dialing system and collections database;
- Proficient in Microsoft Office and other PC skills;
- Ability to build rapport, ask questions, listen and redirect the conversations;
- Ability to overcome objections, analyze responses and negotiate resolutions;
- Work independently and as part of a team to achieve required metrics and standards;
- Solid time management skills;
- Knowledge in customer service, accounts receivable, invoicing, collections and/ or finance;
- Ability to adapt to new business opportunities, challenges and client demands;
- Excellent verbal and written communication skills;
- Ability to learn and grow with our organization;
- Great analytical, critical thinking and problem-solving abilities;
- Must be detail oriented, with the ability to work independently.

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