Collection Agent

Position Title**:Collection Agent**

Language (s): All applicants must speak fluent English. Any other language is a plus

Contract Type: Labor/ Indefinite Terms

Job Start Date: Immediate

Location**:Remote**

Country**:Romania**

Hours**:9:00 AM to 6:00 PM**, Monday to Friday

Flexible schedule based on business needs

Reports to: Collections Supervisor/ Manager

**Company Overview**

D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S Global Solutions was founded in 1997, with headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA, and Asia providing services into over 190 countries for our clients.

The Collection agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services.

Essential **responsibilities** include the following:
Use advanced call structures and techniques
Investigate reasons for non-payment/ return
Negotiates resolution
Verify return/ payment terms, funding sources and process condition
Respond to billing disputes, requests for refunds, tax exemptions and logistics
Manages a portfolio of accounts

Minimum 1 year of collections experience
Knowledge of English at an advanced level
Proficiency in Microsoft Office (Outlook, Excel)
Ability to navigate multiple systems
Experience with an automated telephone dialing system and collections database
Ability to build rapport, ask questions, listen and redirect the conversations
Ability to overcome objections, analyze responses and negotiate resolutions
Ability to work independently and as part of a team to achieve required metrics and standards
Knowledge in customer service, accounts receivable, invoicing, collections and/ or finance
Ability to adapt to new business opportunities, challenges and client demands
Excellent verbal and written communication skills
Analytical thinking and problem-solving abilities

**Education**:
High school or equivalent

**Job Type**:
**Full-time**

**Benefits**:
Meal tickets 20 lei per working day
Birthday - paid day off
Easter and Christmas - present tickets
Production bonus
Work from home