Field Data Center Technician, Outposts Field

4+ years of experience working in a data center operations or equivalent environment - 2+ years of experience with data center equipment and rack build/installation efforts - 2+ years of experience working with networking protocols/technologies (TCP/IP, Ethernet, L2/L3) - English proficiency is required (speaking, reading, and writing)

This role is with our AWS Outposts Operations team - delivering a new way for Infrastructure to be delivered to our customers. AWS Outposts brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or on-premises facility. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience. The provided AWS Outposts infrastructure is fully managed, maintained, and supported by AWS directly to deliver access to the latest AWS capabilities for our customers.

We are looking for a Field Outposts Operation Technician who is an experienced and highly motivated Data Center Technician to install and support AWS deployments. As a Field Data Center Technician in AWS, you will get to help deploy and maintain AWS cloud computing infrastructure across a number of locations. This is a customer facing role and requires professionalism and excellent communications. Your activities will include (but not limited to):

- You will have experience building relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise.
- You have previous hands-on technical troubleshooting experience and a proven ability for solving complex problems.
- Conducting site assessments at various facilities to proactively prepare for the onsite installation of DC equipment at such facilities
- Installing/expanding DC infrastructure at the third party premises, customer data center, and/or co-located data center environment
- Troubleshooting network installations & configurations and performing network testing, basic break/fix and/or decommissioning
- Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience
- Communicating in English as needed, to conduct day-to-day business, both internally and with external customers
- May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies
- May lead larger projects that require cross-functional alignment and support, including large-DC installations, global-reaching business initiatives, and/or development of mechanisms to support growth to ensure compliance with global group standards.
- You will be required to travel between locations to install, service, and retrieve AWS equipment.
- May be required to work outside of standard working hours, to include nights and/or weekends (on-call rotations and/or on demand escalations) in support of customer scheduling and/or time-sensitive escalations
- Most of all, you will have a passion for technology along with a desire to be the best at your job every day

70% travel required - domestic and international. Mainly ASEAN countries such as Vietnam, Malaysia and Indonesia, but not limited to them.
- Degree in a technical field or 4+ years of relevant work experience in a data center operations environment - Experience in a customer-facing role, with the proven ability to manage and effectively communicate expectations to clients - Strong interpersonal, written, and verbal communication skills, with the proven ability to effectively manage through conflict - Proven ability to troubleshoot complex IT problems, solving for issues at the root-cause level - Understanding of power feeds/redundancy, ATS, hot/cold aisles, rack build/installation, networking hardware (cabling, switches, servers), inventory management, and associated troubleshooting - Experience participating in/leading efforts to automate processes and/or implement tools/SOPs that enhance operational efficiencies - Proficiency in network operating systems (Cisco IOS, NX-OS, Junos) and basic understanding of Linux/Unix configuration - Industry standard certifications (CompTIA, Cisco, etc.) - Business-level fluency in Vietnamese, Indonesian or Malaysian