
Lead Data Center Field Technician
2 weeks ago
We are seeking a skilled and experienced Lead Data Center Field Technician to provide frontline technical support for hardware, software, and networking systems. This role involves hands-on work in data center environments, including equipment installation, maintenance, troubleshooting, and inventory management. The ideal candidate will have a strong background in customer support and technical operations, with the ability to lead and coordinate day-to-day activities.
Key Responsibilities- Deliver high-quality on-site and remote technical support to customers and field personnel.
- Perform data center operations such as:
- Rack and stack of servers and appliances
- Cabling and connectivity setup
- Deployment and decommissioning of hardware
- Inventory control (scanning, reconciliation)
- Troubleshooting offline or downed servers
- Managing inbound and outbound shipping tickets
- Lead and support network operations, including incident response and escalation handling for L1, L2, and L3 issues.
- Execute hardware and software installations, break/fix tasks, and site planning.
- Escalate complex issues and develop action plans to resolve them.
- Maintain a high level of customer satisfaction through effective communication and service delivery.
- Participate in a 24/7 standby rotation or shift work as required.
- Travel on short notice may be required, both regionally and globally.
- Minimum 5 years of experience in customer support within a data center environment.
- Proficient in troubleshooting and maintaining server, storage, and networking hardware.
- Hands-on experience with hardware/software diagnostics and repair.
- Strong analytical and problem-solving skills.
- Excellent communication skills in English.
- Ability to convey technical updates and resolutions.
- Capable of producing accurate reports and documentation.
- Self-motivated and able to perform under pressure.
Switches
Excellent Communication Skills
Producing
Troubleshooting
Technical Operations
Hardware
Customer Support
Data Center
CCNP
Structure Cabling
Inventory Control
Inventory Management
Networking
Pressure
Team Management
Team Lead
Customer Satisfaction
Routers
Service Delivery
Technical Support
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