
Lead Data Center Field Technician
1 week ago
**Key Responsibilities**:
- Deliver high-quality on-site and remote technical support to customers and field personnel.
- Perform data center operations such as:
- Rack and stack of servers and appliances
- Cabling and connectivity setup
- Deployment and decommissioning of hardware
- Inventory control (scanning, reconciliation)
- Troubleshooting offline or downed servers
- Managing inbound and outbound shipping tickets
- Lead and support network operations, including incident response and escalation handling for L1, L2, and L3 issues.
- Execute hardware and software installations, break/fix tasks, and site planning.
- Escalate complex issues and develop action plans to resolve them.
- Maintain a high level of customer satisfaction through effective communication and service delivery.
- Participate in a 24/7 standby rotation or shift work as required.
- Travel on short notice may be required, both regionally and globally.
**Qualifications**:
- Minimum 5 years of experience in customer support within a data center environment.
- Proficient in troubleshooting and maintaining server, storage, and networking hardware.
- Hands-on experience with hardware/software diagnostics and repair.
- Strong analytical and problem-solving skills.
- Excellent communication skills in English.
- Ability to convey technical updates and resolutions.
- Capable of producing accurate reports and documentation.
- Self-motivated and able to perform under pressure.
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