
IT Officer
2 weeks ago
**1st level Responsibilities**:
- **Onboarding Support**:Assist in setting up accounts and providing initial training for new staff members.
- **Troubleshooting**:Address basic computer problems and provide guidance to end-users.
- **Equipment Procurement and Maintenance**:Manage minor repairs and replacements of computer equipment as needed, including procurement of new hardware and software assets.
- **Setup and Configuration**:Assist in the installation and configuration of computer hardware, software, and peripherals.
- **System Monitoring**:Monitor computer systems and networks, reporting any issues promptly.
- **User Support**:Provide timely responses to service issues and requests from staff.
- **Preventive Maintenance**:Perform routine maintenance tasks to keep systems running smoothly.
- **Project Assistance**:Offer administrative support for IT projects.
- **Technology Testing**:Collaborate in testing new technology solutions.
- **Mentoring**:Share knowledge and possibly provide training to junior staff members.
**2nd level support responsibilities**:
- **Office 365 Administration**:Learn and administer the Office 365 portal.
- **Anti-virus Management**:Manage the ESET anti-virus portal and ensure updates on notebooks and PCs.
- **Server Maintenance**:Assist in maintaining the on-premises Windows server.
- **Patch Management**:Help administer patches and updates for notebooks and PCs
- Maintenance and pocurement of IT assets
**Requirements**:
- **Education**:Minimum of ITE or Diploma in ICT, Computer Science, or related discipline.
- **Passion for IT**:A strong interest in working with computers and operating systems.
- **Team Player**:Willingness to learn and collaborate within a dynamic IT team.
- **Adaptability**:Ability to grow into a 2nd level support role with training.
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