Network Services Professional

**A Network Services Professional’s mission is focused on**:

- Supporting the Enterprise Sales Strategy and Business Objectives relating to both Business Partners and Direct Touch activities by delivering billable Professional Services in APAC
- Providing Technical Pre-Sales POC, Post-Sales Consultancy, Professional Services, Technical Issues Support and Escalation Support within the Alcatel-Lucent Enterprise (ALE) Sales/Marketing organization.
- Providing technical competence on mainly NOKIA Network Infra (NI) portfolio of products (mainly GPON and IP/MPLS) as well as ALE Network products, solutions and services; Work closely with the Sales organization (Sales, Pre-Sales) in both Customer Technical Support and Professional Services activities as the “go-to” person.

**MAIN RESPONSIBILITIES**:

- Work closely with the Sales organization (Sales, Pre-Sales) in both Customer Technical Support and Professional Services activities, acting as a local technical point of contact for services business.
- Support our Pre-Sales in the review, analysis and testing of current and new technology infrastructure and its ability to support strategic corporate objectives.
- Collaborate with NOKIA and ALE Technical Support Teams (L2 and L3) and ALE Escalation Manager on customer’s escalated issues and assist onsite where require to trouble-shoot, neutralize and resolve the high-complexity problems.
- Analyze Network configuration and design problems, and interface with Level 3 Technical Support, Engineering, Product Management, and other departments to address customer issues in the most effective manner.
- Provide technical support onsite and remotely to our Business Partners and customers on escalated/critical customers’ cases
- Create and carry out test plans to ensure the solution operates as expected.
- Arrange and participate in technical review meetings with Business Partners and Clients.
- Support project/scope definition and Professional Services estimates in our offer
- Provide quick response and resolution to ALE customer inquiries to ensure customer satisfaction with NOKIA NI products, which will result in future purchases of NOKIA as well as Alcatel-Lucent Enterprise products and services.
- Provide billable Professional Services such as Consulting and Integration services such as Network Audits, Network Design, Customized documents/training/coaching to ALE Business Partners or/and End-Customers timely and professionally

COMPETENCIES AND EXPERIENCE:

- LAN Switching, L2/L3 IP/MPLS Services and POL/GPON/XGPON Post-Sales (Project Implementation and Technical Support) experience
- Possess solid understanding of the competitive landscape and ability to articulate the Conduct and/or support POC with partners
- Willing to learn and support other NOKIA NI products and technologies such as Optics/DWDM and ALE Wi-fi/LAN/NMS
- Ability to work under pressure, multi-task and able to travel within APAC for support activities in the region
- Ability to adapt their message to suit the context / customer
- Excellent Presentation and communication skills
- In-depth technical skills in focused LAN, POL and IP/MPLS technology; WLAN technologies a plus
- Experience in working with customers and partners and resolving technical problems/challenges
- Business Partners / VARs / Resellers experience
- Expertise in Routing, Switching, POL and WLAN Protocols / Standards
- Deep understanding of Layer2/3 Protocols, VLAN/VPLS, SPB, OSPF, Multicast, RADIUS, 802.1x, EAP, Network Management tools etc
- Proven experience in designing or/and implementing LAN, POL/HPOL, IP/MPLS Solutions and integration to NMS, RADIUS, AD and multiple Client Devices
- CCNA / CCNP / NRS I / NRS II level certification (or equivalent)

FUNCTIONAL COMPETENCIES
- Accountability for results
- Initiative and Teamwork
- Strong Team player and willing to go the extra mile
- Innovation & Change
- Adaptability
- Build Organizational Relationships - Business Acumen
- Coach and develop others
- Foster open communication
- Go for excellence
- Impact and influence
- Negotiate and persuade
- Strong sense of urgency and customer oriented

KNOWLEDGE SKILLS AND ABILITIES
- Inter-Personal Communication skills
- English and Chinese (Bilingual) Language Skills
- General PC and strong presentation skills
- Technology and Competitors’ products awareness and knowledge
- Fast and Independent Learner
- Strong Analytical and Troubleshooting skills
- Stay up-to-date with relevant LAN, POL, IP/MPLS and WLAN technologies

PROFILE:

- Degree in Electronics/Communication Engineering or Computer Science/IT with 7 years of experiences or equivalent work experience of 10+ years with Diploma in Networking/IT/Computer.
- 6 to 9 years of experience in customer-facing role desired (project, consulting and onsite troubleshooting), serving as a technical expert developing Enterprise/Campus Network end-to-end customer solutions and resolving complex technical problems in multi-vendors environ