Risk & Fraud Manager

2 weeks ago

Singapore Adyen Full time

**This is Adyen**

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

**Risk & Fraud Manager (Individual Contributor)**

**What you’ll do**
- Take ownership in improving the fraud and chargeback monitoring processes and drive operational improvements.
- Have a strong understanding of card scheme rules/regulations and internal procedures that affect risk, fraud, and dispute processing.
- Help drive effective fraud and chargeback strategies for customers and act as a risk SME to external and internal teams.
- Drive reporting and insights regarding chargebacks and fraud and present data to internal and external stakeholders.
- Analyze payment data to discover anomalies and trends for fraud and chargeback prevention.
- Collaborate with the product and engineering teams to generate platform enhancements that can assist in fraud prevention and mitigation.
- Collaborate with card schemes and partners to ensure merchant compliance with fraud and chargeback regulation.
- This role is based out of our Shanghai office.
- This is a full-time position with the ability to work a minimum of 40 hours/week.
- You have full professional proficiency (written and verbal) in Mandarin & English.

**Who you are**
- Minimum of 5 years of experience working in payments risk with a strong knowledge of risk & fraud prevention
- Strong knowledge of fraud, chargeback, and scheme rules and are able to provide detailed requirements to internal and external customers
- Ability to effectively communicate the importance of risk management in payments optimization
- High level of self-motivation and always looking for ways to improve and make our processes more efficient
- Strong data analysis and correlation skills with ability to work through complex and unfamiliar data sets. Bonus points if you have experience creating impactful dashboards using BI tools (such as Looker or Tableau)

**Our Diversity, Equity and Inclusion commitments**

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

**What’s next?**

This role is based in our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

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