IT Transition Manager Itil

2 weeks ago

Singapore RESOURCE HUNT PTE. LTD. Full time

**Position: IT Transition Manager**

We are a fast growing Managed Service Provider with some of the leading Global Enterprises/Telecom Service Providers as our clients. We are in the process of expanding our Operations and looking for experienced and committed Transition Project Manager to be part of our Team Job Summary:
- Transition of IT operations from incumbent Managed Service Providers to our Managed Services
- Validate the scope of existing IT Operations and highlight the gaps
- Analyse and highlight the risks associated with transitions of existing operations
- Provide Risk mitigation plan and Stop-gap arrangement considering the existing IT scenarios
- Conduct on-site audit and document all IT infrastructure towers such as Network Applications, Systems, End users etc
- 7+ Years of relevant experience in IT Operations including Infrastructure, Applications & End-users etc
- Experience in IT Operations Transitions and Project Management, ITIL and ITSM tools.
- Excellent Knowledge in ITIL process including High-level Technical Know-how of all the IT Domains - Track milestone for every project -Ensure project documentation handover to client
- Knowledge of ITIL practices and process is required
- Strong research, investigation and evaluation skills, with a structured approach to problem solving -Experience using Trouble ticketing tools such as Servicenow/remedy for handling trouble tickets
- Working experience in Service Now, Microsoft Projects, and other Project Management related Tools Other Requirements: -Strong verbal and written communication skills are a must
- Should be proficient in the local language
- Excellent interpersonal skills and should be a team player
- Ability to work effectively across internal and external organizations
- Strong technology background is required
- Aptitude to acquire new technology and concepts quickly
- Should be able to Work from office

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