Gym Service Crew

2 weeks ago

Singapore PINNACLE PLAY PTE. LTD. Full time

**Job Highlights**
- Opportunities for multiple tracks of professional and personal development, including but not limited to operations & logistics, coaching, routesetting or certifications that are relevant to the executive role
- Free use of the climbing gym facilities and staff rates for merchandise and partner companies’ programs and activities
- Flat and dynamic working culture that values growth and investment in the team and teamwork

The Gym Service Crew plays a key role in the daily running of the gym, ensuring smooth operations, high customer satisfaction, and adherence to safety standards. This role requires both hands-on involvement on the gym floor and strong operational awareness behind the scenes. Core responsibilities include, but are not limited to:

- **Counter & Floor Operations**- Front-facing responsibilities as part of the on-duty team, which include cashiering, check-in processes, safety processes, handling walk-in and remote enquiries, and ensuring a seamless and welcoming customer experience.
- **Customer Experience Management**- Monitoring service quality and leading by example in ensuring a positive, inclusive, and safe environment, including handling service recovery when necessary.
- **Facilities & Logistics Upkeep**- Maintaining the cleanliness, functionality and safety of climbing areas, gear, and amenities, and assisting in logistics for programs or events.
- **Administrative Support**- Handling general admin and ad hoc duties that support overall gym operations.

**Job Requirements**
- Friendly and service-oriented, with strong interpersonal skills and the ability to engage both children and adults
- Good spoken and written English
- Comfortable performing basic administrative tasks and using digital systems
- Calm and responsive in managing safety and emergency situations
Able to commit to a 5-day work week, including weekends and Public Holidays, based on shift schedules
- Experience in climbing or the sports/leisure industry is an advantage; SNCS Level 1 or 2 certification preferred

**Company Overview**

**Outpost Climbing**is a fully integrated climbing lifestyle hub that celebrates climbing as a sport for all. Located at 464 Crawford Lane, we run a dynamic facility with distinct zones for family fun and sport climbing, while also hosting corporate programs and community outreach. We are passionate about building a climbing culture that is inclusive, exciting, and constantly evolving - a place where both climbers and staff can rise together.

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