Gym Service Crew

3 days ago

Singapore PINNACLE PLAY PTE. LTD. Full time

Job Highlights

  • Opportunities for multiple tracks of professional and personal development, including but not limited to operations & logistics, coaching, routesetting or certifications that are relevant to the executive role
  • Free use of the climbing gym facilities and staff rates for merchandise and partner companies' programs and activities
  • Flat and dynamic working culture that values growth and investment in the team and teamwork

Job Description

The Gym Service Crew plays a key role in the daily running of the gym, ensuring smooth operations, high customer satisfaction, and adherence to safety standards. This role requires both hands-on involvement on the gym floor and strong operational awareness behind the scenes. Core responsibilities include, but are not limited to:

  • Counter & Floor Operations – Front-facing responsibilities as part of the on-duty team, which include cashiering, check-in processes, safety processes, handling walk-in and remote enquiries, and ensuring a seamless and welcoming customer experience.
  • Customer Experience Management – Monitoring service quality and leading by example in ensuring a positive, inclusive, and safe environment, including handling service recovery when necessary.
  • Facilities & Logistics Upkeep – Maintaining the cleanliness, functionality and safety of climbing areas, gear, and amenities, and assisting in logistics for programs or events.
  • Administrative Support – Handling general admin and ad hoc duties that support overall gym operations.

Job Requirements

  • Friendly and service-oriented, with strong interpersonal skills and the ability to engage both children and adults
  • Good spoken and written English
  • Comfortable performing basic administrative tasks and using digital systems
  • Calm and responsive in managing safety and emergency situations

Able to commit to a 5-day work week, including weekends and Public Holidays, based on shift schedules
- Experience in climbing or the sports/leisure industry is an advantage; SNCS Level 1 or 2 certification preferred

Company Overview

Outpost Climbing is a fully integrated climbing lifestyle hub that celebrates climbing as a sport for all. Located at 464 Crawford Lane, we run a dynamic facility with distinct zones for family fun and sport climbing, while also hosting corporate programs and community outreach. We are passionate about building a climbing culture that is inclusive, exciting, and constantly evolving – a place where both climbers and staff can rise together.

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