Rooms Reservation Associate

2 weeks ago

Singapore Andaz Singapore Full time

Summary

Andaz Singapore is the first Andaz hotel in South East Asia. Andaz meaning “personal style” in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore, strategically located in the city's up-&-coming Ophir-Rochor district, sets to offer the rich cultural experiences embedded in the neighborhood, authentically. The hotel's design reflects the vibrant, creative and energetic culture of Singapore's expanding Central Business District (CBD), as well as the inspiring and unscripted style set forth by Andaz. At Andaz, we set the stage to ignite creative minds and bring eclectic souls together, be it guests or colleagues.

Come join us to express your Andaz as **Rooms Reservation Associate **if the following describes you.

You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges.

As the **Rooms Reservation Associate**, you will be responsible to provide an excellent and consistent level of service to your guests. You will assist the team in the achievement of a smooth and efficient running of the Reservation Department.

**Qualifications**:
Your Profile
- Possesses minimum G.C.E. "O" levels.
- 1-2 years of experience in hotel or call centre operations will be an added advantage.
- Good communication, telephone, interpersonal and customer relations/service skills.
- A can-do attitude.
- Due to our clientele base, ability to converse in Mandarin will be advantageous.
- Able to work shifts, weekends and public holidays.

Key Responsibilities
- As the first point of contact for guests, maintains a positive attitude and a smile in your voice.
- Identifies guest reservation needs and make appropriate recommendations.
- Explains guarantee, special rate, and cancellation policies to callers.
- Answers questions about property facilities/services and room accommodations.

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