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Business Support Specialist

3 weeks ago

Queenstown, Singapore SAP Full time

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**What you’ll do**:
As a Global Revenue Business Partner, you will engage directly with global sales leaders to define the operating cadence and execution priorities to be driven worldwide for the SAP Strategic Customer Program (SCP). Revenue Operations focuses on the successful creation, deployment, and execution of sales supporting processes, tools, and services across all Customer Success (CS) areas (incl. License, Services, and Renewals). As a Business Partner, you are a critical point of success to Revenue Operations ability to transform operations into a service-driven business. You are also expected to be a thought leader and strong influencer to enable operational excellence throughout the end-to-end execution of the operations portfolio in the field. You do so by performing the following tasks:

- Understand your business in terms of field requirements, Go-to-Market, and operational processes to influence the successful alignment between them to define effective strategies with high impact execution. Identify opportunities to simplify business alignment and direction.
- Accelerate adoption: Simplify the approach and packaging for easier comprehension by stakeholders. Define priorities, articulate the steps for change, and collaborate with the Centers of Expertise on rollout plans.
- Accelerate decision-making: Interpret information, leverage insights, and utilize the right tools to provide strategic guidance, establish governance models and push recommendations to sales leaders and CBOs.
- Be a role model for efficient execution: Establish accountability for effective end-to-end execution including the collaboration with respective services and the extended Business Partner community. Execute towards operational efficiency and excellence, understanding the foundation and tools, overcoming barriers to success, and enabling peers to deliver with focus.
- Showcase Expertise: through special projects, proactively position yourself to take the lead, inspire peers to join your effort, and drive outcome that may transform processes. Communicate respective results with the appropriate detail.

**What you’ll bring**:
A solid perspective related to operational processes, tools, and services. As well as, insights related to Sales Planning, Demand Management, Deal Execution, Performance Management and Go-to-Market. Primary responsibilities in this role are:

- Assist global operational reviews to assess quarterly performance across regions and solutions.
- Leverage SAP software to provide additional insight and intelligence around sales data.
- Develop deeper level insights on regional sales performance for key stakeholders.
- Facilitate standardization of sales strategy and reporting across all six global regions.
- Innovate and conceptualize new reporting to foster actionable insight for supported businesses.
- Understand and summarize regional sales performance and forecast for executive audience.
- Collaborate with enterprise analytics teams to automate and scale reporting to other business areas.
- Provide an external perspective on the team’s activities to help drive the innovation agenda.

**If this sounds like you, do you also bring**:

- 5 years working in software industry.
- Experience in Sales or GTM function role at enterprise software company.
- Strong GTM and sales strategy business acumen (e.g., quota/territory strategy, compensation strategy, deal selling and proposal strategies).
- Ability to effectively create business proposals and communicate them.

**Meet your team**:
Together with the Global Revenue Operations and SCP team, you will work across SAP to drive the overall performance of the business. This includes engaging with experts in other areas such as Finance, HR, Development, and Marketing. You will also be part of a much larger and diverse Operations community which works across all regions and many countries to deliver excellence for SAP.

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ult