Tribe Lead Apac

5 days ago


Singapore Vodafone Full time

**Description**:
The APAC Middle East tribe lead is accountable for multiple tribes & squads, enabling customers in the VGE segment to adopt and consume Vodafone Business products. The Tribe lead is responsible for customer solution pre-sales engagement, design and delivery.
The tribe lead will be primarily responsible for managing all aspects of this regional portfolio from offering our customers compelling solutions to achieving a successful business outcome against our defined customer contractual deliverables.
- Senior relationship management (Vodafone Business - VGE, Local markets - VBU and VBTS, Product Practices, VB Service Operations, VB Product Management during pre-sales and delivery phase, C-level Enterprise Customers)
- Ensure Solution & Service design including sign-off from Delivery and Operations units and then subsequent delivery to time, quality and budget for complex Vodafone Business customer opportunities
- Business Demand Capture for regional Vodafone Business customer opportunities with regard to Sell, Build and Run (FTEs, network capacity, budget) and prioritisation of work if required.
- Delivering a consistent service for internal and external stakeholders, encouraging best practice sharing and operating an effective resourcing model while accounting for specific regional requirements.
- Be accountable for the overall performance of the tribe against regional Sales target and contractual customer commitments.

**Technical/Professional qualifications**:

- Proven leadership experience (10+ years) with demonstrated ability to delight internal and external customers and manage Senior Stakeholders
Excellent communication skills including presenting & negotiation up to C Level audiences.
- Educated to technical degree/masters level.
- Project
- and/or Programme Management qualification (PMP, IPMA, MSP etc.) and Service Management qualification (ITIL Foundation etc.) advantageous for position.
- Experience and/or certifications in Agile methodologies (e.g. SCRUM master) advantageous for position.
- Excellent standard of written and spoken English.

**Skills**:
Agile

Business Acumen

Data Driven Decision Making

Resilience



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