Technical Operations Specialist, Aws Marketplace

1 week ago

Singapore Amazon Web Services Singapore Private Limited Full time

Bachelor's degree
- Experience troubleshooting and debugging technical systems
- 2+ years of experience providing customer support and troubleshooting technical issues

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small

Are you ready for an opportunity to unleash your creativity, engage in problem-solving and drive change? The Amazon Web Services (AWS) Marketplace team is looking for a Technical Operations Specialist to join our fast-paced team.

AWS Marketplace is transforming the way customers find, buy, deploy and govern software, data and services in the cloud. This is an exciting opportunity to help deliver on our mission to bring Amazon’s e-commerce expertise to cloud software and fundamentally change how software is discovered, purchased, and deployed by AWS customers.

Key job responsibilities
- Execute operations to drive business performance, meeting quality and service level goals.
- Manage seller and customer escalations and issue-resolution
- Create and implement standard operating procedures and process workflows
- Effectively analyse data to drive process improvements and strategic improvements/growth
- Collaborate with multiple internal and external stakeholder to maintain successful operations
- Participate in operational excellence activities

A day in the life
A day in the life
Diverse Experiences

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

10010

Singapore, SGP
- Strong experience with problem solving, customer service and process implementation
- Advanced analytical skills
- Desire to own, build and refine key operational processes
- Self-motivated with critical attention to detail, deadlines and reporting
- Demonstrated collaboration skills and ability to work well within a team
- Passion for working in a lean, fast-paced organization
- Bi-lingual - Mandarin, Cantonese, Japanese or Korean language skills

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