System Operations Engineer, Digital Bank

6 days ago

Singapore Sea Limited Full time

Sea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate engineers have charted the course to drive the best experience for our users in Indonesia, many of which solutions are even adapted to other markets in the region.

Sea's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience world-class projects first-hand if you love technologies as much as we do.Together with our passionate and driven teams, you'll get to develop your skills, build on industry knowledge and collaborate with global teams in a dynamic space. Browse our Sea Labs Indonesia team openings to see how you can make an impact with us.

Beyond gamification of everyday business transactions and marketing activities, Games and Marketing Team creates and operates inhouse titles, starting from the conceptualisation, storyboarding, game engine development as well as leveling design, among other things. Beyond operations, the Team continuously explore latest variants of game mechanics and technology such as Augmented Reality (AR), Player-versus-Player (PVP) to unlock different gameplay and experience for our users. The word "Fun" best sums up the Team objective, as we believe that through games, we can be closer to and bring joy to our users while creating value for the business.
- Provide system operations support and administration; monitor regional system and storage infrastructure performance and the resolution of technical problems
- Review and ensure all aspects of the infrastructure and service are monitored and that the regional level has clear visibility and awareness of possible service failures or gaps
- Perform problem/issue identification and resolution; work across multiple teams and vendors to identify the root cause and find suitable workarounds or solutions
- Ensure current configurations are documented clearly and accurately in Knowledge Base
- Assist with the implementation of agreed infrastructure changes, maintenance routines and component updates and upgrades

**Technical and Behavioral Requirements**:

- Experience in OS administration, including Windows, Linux, VMware
- Experience in python, ansible, shell or bash scripting is a plus
- Strong troubleshooting and analytical skills
- May be required to provide on-call support
- Has passion for IT technology, driven and willingness to learn in a fluid and fast-paced environment
- Good interpersonal and communication skills to interact effectively at all levels.

**Experience and Qualifications Requirement**:

- Bachelor's degree or higher in Computer Science/Information Technology or relevant field
- Minimum 2 years of relevant experience operating in a similar role
- Microsoft, Linux or VMware certification is a plus

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