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Market Specialist, Global Response Operations
3 weeks ago
**Market Specialist, Global Response Operations - SEO South Asia Responsibilities**:
- Work as part of the SEO South Asia team, enforcing on paid and organic (non-paid/user) content during a crisis response within the South Asia region while specifically representing the India Marathi Market
- Work as part of an On-call Operational structure to enforce on critical content, particularly in response to Government, Regulatory and Trusted Partner escalations, within SEO Regions with a higher focus on India.
- Draw upon linguistic and cultural expertise in India's Marathi market, to identify crucial risk signals and gain valuable content insights that can help address complex operational and risk-related issues present in both advertisements and user-generated content across the region.
- Use a combination of market knowledge and operational expertise to support new policy and product initiatives/launches in India Marathi Market and the broader South Asia Region.
- Contribute to the development of scalable operational solutions aimed at improving user community support within the India Marathi market, while working collaboratively with other regions.
- Investigate and address issues reported on Meta products including account support requests and reports of abusive content such as graphic media, offensive language, and other objectionable materials.
- Support enforcement efforts on agnostic and paid content that originates from multiple sources globally, where language expertise is not required.
- Support enforcement efforts addressing advertiser friction and integrity risks to our users, local and regional advertising businesses during risk events
- Assess top-line operational metrics and partner with internal cross-functional teams to improve our processes and tools.
- Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets.
- Collaborate with regional cross-functional teams, such as policy and legal, to support key integrity initiatives in the market and/or the broader region.
- This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, i.e. child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing.
**Minimum Qualifications**:
- Currently has, or is in the process of obtaining a Bachelor's degree. Degree must be completed prior to joining Meta.
- Fluency in written and conversational Marathi to support operations in the local language
- 1+ years of professional experience within an operations environment
- Experience communicating with a variety of audiences and stakeholders
- Strategic thinker with strong analytical and creative problem-solving skills
- Strong interpersonal skills and ability to build relationships with internal and external partners
- Ability to work with graphic and/or objectionable content.
- Proven ability to work independently and manage multiple priorities in a dynamic environment
- Experience working with ambiguity and developing new processes or solutions in response to changing circumstances
**Preferred Qualifications**:
- A background or understanding of the Trust & Safety Domain
- Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting
- Excellent analytical, project management, and problem-solving skills, with an interest in innovation and technology
**About Meta**: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
