Market Specialist, Global Response Operations

**Market Specialist, Global Response Operations, Greater China Region Responsibilities**:

- Work as part of the SEO GCR team, enforcing on crisis response within the Asia Pacific region while specifically representing the GCR market.
- Work as part of an On-call Operational structure to enforce on critical content within SEO Markets with a higher focus on GCR.
- Use a combination of language and market geopolitical knowledge, deep understanding of cultural, language nuances and minority communities, to capture signals and insights to enforce and solve for complex risk and operational issues within the region.
- Scope scalable solutions to improve the support of our community of users, communities and advertisers in the GCR market and in partnership with other regions.
- Investigate and resolve issues that are reported on META products, such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material. The content can be across organic, ads and commerce.
- Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required.
- Support enforcement efforts identifying integrity risks to our local and regional advertising business and enforce on these risks.
- Support region wide programs of work supporting peak season buying initiatives, protecting advertisers, businesses and removing friction in the ad delivery process.
- Investigate emerging risk across the region and influence cross functional resolution. Provide input and support on policy recommendations using geopolitical as well as operational understanding with XFN partners.
- Liaise closely with our Meta vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions.
- Remain up to date on key workflow changes, operational guidelines, policy updates and our Community Standards.
- Support the training and onboarding Meta partners.

**Minimum Qualifications**:

- Bachelors degree or equivalent experience
- Fluency in Cantonese is critical as this role will involve working on issues in the local language. Mandarin proficiency is a plus.
- 1+ years of professional experience within an operations environment
- Experience communicating with a variety of audiences and stakeholders from the GCR market
- Strategic thinker with strong analytical and creative problem-solving skills
- Passion for supporting the Facebook and Instagram community
- Excellent communication and collaboration skills
- Self-starting, intellectually curious and creative individual comfortable operating in a fast paced, ever changing environment

**Preferred Qualifications**:

- Experience with vendor management
- Experience with training, quality assurance or metrics analysis
- Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting

**About Meta**: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.