Event Assistant, Customer Experience

1 week ago

Singapore WHY EVENTS PTE. LTD. Full time

Job Scope:

- Manage registration system with vendors, ensuring smooth operations and accurate info.
- Resolve issues for participants before and during the event.
- Plan and send communications (eDMs, SMS) at key stages.
- Track and report registration data (e.g. sign-ups, revenue).
- Coordinate event entitlements (bibs, T-shirts, packs) with sponsors/suppliers.
- Prepare event documents (runsheets, purchase orders, invoices).
- Oversee event day operations, including distribution of items and on-site support.
- Create post-event reports with data, feedback, and improvement points.

Support other ad hoc duties when required.

Requirement:

- At least 1 year of event experience.
- Strong organizational and problem-solving skills.
- Good communication and stakeholder management.
- Able to analyze and plan using different information sources.
- Adaptable and calm under pressure.
- Willing to work outdoors, early mornings, weekends, and public holidays (with off-in-lieu).
- Passionate about events and growth in the industry.
- Takes pride and ownership in their work and is goal-driven.

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