Event Assistant, Customer Experience

**About PICH Event Management**

At PICH Event Management, we strive to create unforgettable experiences by bringing bold and dynamic events to life. Whether it’s mass participation sporting events or lifestyle activations, we create experiences that energize communities and leave a lasting mark. Our team is passionate, driven, and always looking for new, exciting ways to deliver. **We make amazing happen**.

At PICH, we’re not only looking for people who are full-fledge event operators, we also place a strong emphasis on character and willingness to learn. While you may not have direct event experience, we’re off to a good start if you think you’re someone who takes pride in your work, care to think beyond and is objective driven.

**We’re Hiring: Event Assistant, Customer Experience**

You play a key role in crafting and delivering a premium event experience for thousands of participants. From the moment they register to the days following the event, you’ll oversee every touchpoint of the participant journey. This includes working with vendors to ensure a smooth registration process, handling enquiries across all channels, managing timely communications, and coordinating entitlements like bibs and race packs. On event day, you’ll be on the ground ensuring entitlements are distributed accurately and resolving any participant issues. Through it all, you’ll work closely with other teams to keep the entire operation running seamlessly.

**What You’ll Be Doing**:

- Manage Registration System: Work with vendors to ensure the registration platform runs smoothly, with accurate and up-to-date content.
- Resolve Participant Issues: Proactively investigate and resolve participant problems both before and during the event.
- Plan and Execute Communications: Manage the communication schedule, including eDMs and SMS blasts, to keep participants informed at key stages.
- Track and Report Registration Data: Generate timely and accurate reports on registration progress, revenue, and participant data for internal and client use.
- Coordinate Participant Entitlements: Liaise with sponsors and suppliers to source, prepare, and track entitlements such as bibs, apparel, and event packs.
- Prepare Event Documentation: Develop accurate event day runsheets, purchase requisitions, and ensure proper invoicing with vendors.
- Oversee Event Day Operations: Ensure smooth distribution of entitlements and manage on-site participant issues efficiently.
- Deliver Post-Event Insights: Prepare reports with statistics, learnings, and feedback analysis to evaluate customer service levels and improve future events.
- **Perform ad hoc duties**as needed.

**What We’re Looking For**:

- **Minimum 1 year of relevant experience**in event.
- Strong **organizational skills**and ability to solve problems under pressure.
- A confident **communicator**who can manage multiple stakeholders.
- Ability to correlate and link information from various sources to formulate a sound strategy and plan.
- Ability to stay **adaptable**in fast-paced environments.
- Comfortable working **outdoors, early mornings, weekends, and public holidays**(Off-inlieu will be given accordingly).
- Passionate about events and excited to **grow in the industry**.
- An individual who takes pride in their work (as the rest of us strongly do), cares to think beyond and is very objective driven will be a strong plus.

**Your journey with PICH starts here**:

- Work on **large-scale, high-impact events**; captivating thousands of participants while meeting the client’s objective.
- Opportunities to take on **leadership opportunities**, building your career and portfolio.
- Learn across different event functions, from **customer experience, events operations to full event logistics**.
- Collaborate with a **passionate, energetic team**that values creativity, innovation, and action.
- Grow your career in a **supportive**and dynamic environment at PICH, where **collaboration**, trust, and continuous development and support will help you and the company level up.