Field Service Specialist

1 week ago

Singapore Qiagen Full time

**Position Description**:

- Maintain and develop positive relationships with customers.
- Assist in Meeting/exceeding sales targets with high service quality in relation to maintaining high customer satisfaction.
- Utilize relevant databases to input and provide feedback to Service Management, Global Product Support and Sale Management that will increase the effectiveness.
- Utilize all available tools such as Service Manuals, ISI Notes, etc for daily task.
- Actively promote and sell Field Service products.
- Able to manage time and resources effectively
- Provide cross-border/district/region support when required.
- Positively represent QIAGEN in front of the customer, be a good example

**Requirements**:

- Min of 2 to 3 years’ service and support experience in a comparable position within the after sales service business in the medical diagnostic/life science markets, or equivalent experience maintaining instrumentation in the medical diagnostic/life science fields
- Min Diploma in Mechanical/Electrical Engineering/Biomedical Engineering preferred
- Proven work experience in developing customer relationships
- Good interpersonal skills and problem solving-skill
- Result oriented with proactive behavior, able to work independently
- Valid driver’s license and passport and willingness to travel internationally
- Ability to travel up to 20% across SEA.
- Ability to work both independently and in a structured working environment
- Will require work with substances such as acids and solvents and to work in biological laboratories up to BSL3.

Job Reference: APAC01270

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