E-commerce Fulfilment and Customer Experience

1 week ago

Singapore RECKLESS ERICKA PTE. LTD. Full time

**Job Title**:E-commerce Fulfilment and Customer Experience Executive
**About Us**:
At Reckless Ericka, we’re all about passion, creativity, and making things happen. We’re a fun-loving team that thrives on delivering exceptional customer experiences - whether online or in person. We believe every interaction matters and aim to create memorable moments for our customers at every touchpoint. If you’re detail-oriented, customer-obsessed, and love making things run smoothly, this is the role for you

**Key Responsibilities**:

- **Fulfilment Operations with a Customer Experience Focus**:Manage the end-to-end fulfilment process, ensuring orders are processed, packed, and shipped promptly and accurately.
Monitor order timelines and proactively communicate with customers about delays or updates to enhance their experience.
Coordinate with shipping partners to deliver a seamless delivery experience, addressing any issues with a customer-first approach.
- **E-commerce Data Management for Enhanced Customer Insights**:Monitor and analyse e-commerce performance metrics, focusing on customer behaviour and satisfaction.
Maintain accurate product listings and inventory data to ensure customers have the best online shopping experience.
Use customer insights from data analysis to suggest and implement improvements in the e-commerce journey.

Handle customer complaints or returns professionally, turning challenges into opportunities to create positive experiences.
Manage studio appointments, ensuring each customer feels welcomed and valued during their visit.
- **Operational Support to Delight Customers**:Work closely with internal teams to ensure processes are customer-friendly and efficient.
Assist in maintaining an inviting studio space that reflects the brand and enhances the in-person customer experience.
Identify potential customer pain points in operations and propose solutions to improve satisfaction.

**Requirements**:

- Diploma or equivalent qualification in Business, E-commerce, or related fields.
- Minimum 3 years of experience in e-commerce operations, fulfilment, or customer service, with a strong focus on customer experience.
- Proficiency in e-commerce platforms (e.g., Shopify) and order management systems.
- A passion for delivering exceptional customer experiences at every touchpoint.
- Excellent communication and interpersonal skills.
- Strong organisational skills with a meticulous attention to detail.

**Preferred Qualifications**:

- Familiarity with inventory management tools and shipping platforms.
- Previous experience in a retail or customer-facing role.
- Analytical mindset with the ability to interpret data to improve customer experiences.
- **What We Offer**:

- Competitive salary aligned with market standards.
- Opportunities for professional growth and skill development.
- Collaborative and inclusive work environment.

**How to Apply**:
Please submit your CV, portfolio (if applicable), and a cover letter detailing your relevant experience and why you’re the perfect fit for our team.

Please state the positon you are applying.

  • E-commerce Fulfillment Executive

    2 weeks ago

    Singapore RYAN'S GROCERY (S) PTE. LTD. Full time

    We are in search of an energetic and inspirational **E**: - **Commerce cum fulfillment Executive **to lead our e-commerce team; someone who will be at the forefront of our ambitious online and digital trajectory and confidently lead our e-commerce team to the next level! The incumbent will also have a customer-first mindset, working to translate the needs...

  • E-commerce Fulfillment Executive

    9 hours ago

    Singapore RYAN'S GROCERY (S) PTE. LTD. Full time

    We are in search of an energetic and inspirational **E**: - **Commerce cum fulfillment Executive **to lead our e-commerce team; someone who will be at the forefront of our ambitious online and digital trajectory and confidently lead our e-commerce team to the next level! The incumbent will also have a customer-first mindset, working to translate the needs...

  • Fulfillment Sales Manager

    7 days ago

    Singapore BOOSTWARE SOLUTIONS PTE. LTD. Full time

    Job Summary: As the Fulfillment Sales Manager, you will be responsible for driving sales and business growth within the e-commerce fulfillment sector. You will work closely with e-commerce businesses to identify their logistics and fulfillment needs, offering tailored solutions that ensure efficiency and customer satisfaction. This role requires a...

  • E-commerce Fulfilment Specialist

    2 weeks ago

    Singapore LITTLE FARMS PTE. LTD. Full time

    The E-Commerce Fulfilment Specialist is part of the E-Commerce team, and is responsible for picking and packing, fulfilling orders, communicating with customers, and providing the best service for online orders from the Little Farms online channels. **Responsibilities**: - Coordinate online orders - Pack and pick items according to online orders - Pick the...

  • E-commerce Executive/ E-commerce Fulfilment

    2 weeks ago

    Singapore PERSONNEL LINK JOBHUB PTE. LTD. Full time

    **E-commerce Fulfilment Specialist** - Execute order processing, delivery and returns of customers’ orders across e-commerce platforms & marketplaces (Lazada, Shopee, Brand store and etc.) - Handle returns and exchanges - Respond to post sales from Lazada, Shopee and Brand stores claims and disputes - Manage service quality and customer satisfaction - Work...

  • Warehouse E-commerce Fulfillment Officer

    2 weeks ago

    Singapore KLEANHAUS PTE. LTD. Full time

    **job Scope**: As a Warehouse cum E-commerce Fulfillment Officer, your role will encompass a variety of tasks aimed at ensuring efficient warehouse operations and seamless e-commerce order fulfillment. You will play a critical role in maintaining accurate inventory levels, processing orders, and ensuring timely delivery to customers. Your responsibilities...

  • E-commerce Executive

    7 days ago

    Singapore E-RISEN DISTRIBUTION HUB PTE. LTD. Full time

    As the E-Commerce Executive, your responsibility is to drive and grow online sales across multiple e-commerce platforms. - Manage and update various e-commerce platforms - Plan and execute online marketing campaigns - Handle order processing, fulfillment and shipment - Handle customer inquiriees and resolve issues

  • E-commerce Executive

    6 days ago

    Singapore WILDLIFE AND VETERINARY SUPPLIES Full time

    E-COMMERCE EXECUTIVE **Responsibilities**: - Responsible in growing the e-commerce business by improving customer experience and expanding product lines - Monitor customer reviews, propose and develop plans to address shortcomings and implement improvements - Execute orders & fulfillment - Carry out simple data analysis to generate data driven market...

  • E-commerce Fulfillment

    3 weeks ago

    Singapore SEARCH AVENUE PRIVATE LIMITED Full time

    Roles & ResponsibilitiesAbout the RoleWe're looking for a meticulous and energetic Retail & Inventory Coordinator to keep products moving seamlessly—from supplier delivery to customers' hands. This role blends retail service, inventory management, and e-commerce order fulfillment, ensuring both operations and customers are well taken care of.Key...

  • E-commerce and Fulfillment Executive

    2 weeks ago

    Singapore ALTERNATIVE SELECTION PTE. LTD. Full time

    About Ryan's Grocery: Ryan's Grocery is a leading premium organic and sustainable grocery store in Singapore, committed to offering high-quality food and beverage products. We pride ourselves on delivering exceptional service and promoting sustainable living. **Key Responsibilities**: - E-Commerce Management: - Oversee the day-to-day operations of our...