System Engineer

3 days ago

Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full time

**Executive Summary**

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking for a committed **System Engineer**to support our client, to maintain and provide support on enterprise IT infrastructure. The role focuses on Windows Server 2019, with limited involvement in Linux and VMware ESXi environments.

**Key Responsibilities**:

- Conduct system patching and maintain patch records
- Follow up on Vulnerability Assessment (VA) scan findings
- Monitor and verify backup jobs
- Perform bi-weekly user access reviews
- Maintain hardware inventory and lifecycle validity
- Coordinate server capacity planning
- Implement security configurations aligned with CIS standards
- Conduct system and infrastructure health checks
- Perform preventive and corrective maintenance
- Manage user accounts, including CyberArk for on-prem systems
- Administer Active Directory and DNS (user accounts, GPOs, CNAMEs)
- Prepare asset management reports for review
- Provision and manage virtual servers (vCenter, ESXi)
- Handle Level 2 incident management (alerts, server downtime, etc.)
- Manage infrastructure tools such as CyberArk, Veeam, WSUS, Symantec, TrendMicro, ManageEngine, and MSSP platforms
- Maintain firmware for ESXi hosts and vCenter
- Administer SMS Gateway routers and contact lists
- Support CIS configuration setups as needed
- Provide Level 2 support for infrastructure-related projects
- Collaborate with internal stakeholders and support operational needs

**Requirements**:

- 3 to 5 years of hands-on experience in system administration and infrastructure support
- Strong knowledge of Windows Server, Active Directory, DNS, VMware, and enterprise backup solutions
- Familiarity with CIS compliance and vulnerability management
- Experience with infrastructure monitoring and cybersecurity tools
- Good communication and incident response skills
- Ability to work independently and as part of a team

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