Senior Strategic Logistics Trading Partner Executive

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The SAP Strategic Logistics Trading Partner Executive (STPE) is a customer-facing role, responsible for the daily management of selected existing SAP Business Network Trading Partners. The STPE mission is to secure customer retention focused on the SAP Business Network LOB, providing positive impacts to transactional revenue, commercial renewals and driving upsell by building strong relationships with customer’s line of business executives and establishment of proactive success plans that promote overall customer satisfaction and product adoption.

We work closely with the assigned Logistics Trading Partners Product team, Onboarding team, Sales team, Marketing team and the Executive team. Doing so in collaboration with internal Product, Services, Solution, CSP’s and Marketing teams to ensure Early Adoption, Design Partnering, References and growth across the SAP Business Network. Drawing upon their CX experience, knowledge of the customer’s goals, industry insights and trends, an STPE ensures the Logistics Trading Partner realizes the full value of their SAP Business Network solution, and ultimately their business transformation journey. This role will be structured by region, and industry where SBN requires growth and focus on our Logistics Trading Partner footprint.

**Trusted Advisor / Account Management**:
The STPE focus is to maximize the ROI Trading Partners receive from their investments in SAP Business Network cloud and to promote revenue growth and renewal protection by:

- Providing tailored guidance to the Logistics Trading Partners on how best to adopt and atomize their Network footprint to successfully align their strategy with their business objectives.
- Development and execution of customer success plan agreeing on success metrics, and promoting Logistics Trading Partners leading practices regarding cadence, objectives, and partnership.
- Having a holistic view of the Logistics Trading Partners functional projects and priorities to best leverage support from SAP’s value add offerings.
- Achieve active engagement in SAP-led initiatives such as customer satisfaction surveys, business transformational stories, Logistics Trading Partners reference program and SAP events.
- Own /create/ facilitate industry forums providing best practice, associated trends, commonality's etc.
- Work cross functionally with SAP leadership teams to deliver Trading Partners success, CSP/TPS/AE/PMS/P&I/Solution
- Establish strong and lasting relationships with Logistics Trading Partners by understanding their perspective, industry, and business needs.
- Develop compelling communication strategies and materials that effectively articulate the value proposition of our products or services.
- Provide the Logistics Trading Partner with regular business updates and regular QBR’s to focus on the strategy and vision

**Network Adoption / Revenue Retention & Growth**:
In addition to this, STPE also enable their customers’ long-term success by advising them on leading practices regarding project deployment, change management, governance, and support model structures. The responsibilities of the role are to ensure that customers are highly engaged, knowledgeable, and successful in their network adoption and business objectives/goals.

This is demonstrated by:

- Jointly work on a customer roadmap to improve product adoption and maximizing the perceived value of the Logistics Trading Partner SBN footprint.
- Providing leading practice and advice to the Logistics Trading Partner, leveraging their knowledge of enabling cloud technology, embedding governance, and managing sustainable change.
- Development of success measurement with Logistics Trading Partners, provides industry specific program management to accelerate time to value through data driven metrics, driving network best practice with prescriptive management.
- Understanding the Logistics Trading Partners business model and priorities to identify potential risks and expansion opportunities within the existing SBN footprint.
- Drive high Logistics Trading Partner engagement that result in platform adoption, and a referenceable long-lasting relationship.
- Leverage and review benchmark success metrics to influence customers for network adoption, peer vs peer indicators of success.
- Introduce new (and unused) platform innovations and articulate value to motivate Logistics Trading Part