Client Onboarding Specialist

What is this position about?

Main Objectives & Purpose
- Client On-Boarding team’s goal, is to ensure a global and consistent “first service” is rendered to the clients.
- This team will be working around 2 main themes: Prioritization of on-boarding/recertification, and Coordination of the whole process (Risk, Legal and Systems).
- The team must work as “one team” to ensure a cutting edge on-boarding service to clients and work closely with major functions as well as FO/Markets.
- Overall, through a dedicated on-boarding team, the team is responsible for client satisfaction with respect to on-boarding.
- To facilitate and provide a complete transversal on-boarding service to WM APAC.
- Providing feedback and escalating issues to the appropriate support functions and management.

What would be your typical day at BNPP Paribas look like?

2. Be the primary interface to stakeholders, advising on onboarding and recertification matters, particularly deficiencies pertaining to documents for onboarding.

3. Collaborate with key stakeholders across various stages on new client onboarding process, i.e., RMs, Team and Market heads, AM, Compliance and other colleagues to ensure seamless onboarding.

4. Make decisions that are effective and well-grounded based on guidelines policies and insights and escalate potential risk/issues early on.

5. Perform independent review on documentations for client’s onboarding and recertification.

6. Engage RMs in documentation requirement discussion and ensure the quality of documentation/KYC meets standard for onboarding.

7. Ensure the client KYC record is updated in the system with accuracy and high quality, and in a timely manner.

Primary Role Responsibilities

Implementation and Process
- Ensure name screening, materiality assessment and Risk scoring meet the Bank’s policies, standards, and applicable local legal and regulatory requirements.
- Ensure adverse news hits and increased risk factors have been appropriately identified in accordance to local regulations and guidelines and global policies
- Provide support and guidance to Front Office throughout the documentation/form completion process.
- Review the documentation requirement and completeness during client lifecycle as Level 2 checker
- Ensure all client files are stored and maintained accordingly (electronically and in paper format).
- Prepare regular reports for Management review (e.g. account documentation irregularities, monthly statistics etc).
- Ensure timely processing of static data updating request.
- Appropriate and confidential handling of client data and information.
- Administer request from internal regulators, internal stakeholders with respect to audit review.
- Other additional request from time to time relating to Client Management Team

Other contributions

Team Spirit
- Work within a team - with an adaptable flexible approach, coordinate with team members and Front Office to resolve complex cases and address issues in a timely manner.
- Be open to change and support the vision of working in a fully transversal operation.

Information Sharing
- Ability to share information and eventually train new team members.

Control and Risk
- Abide with operational risk procedures and escalate incidents to Managers where necessary.
- Contribute to the implementation and controls for daily processes and assist with the update of procedures.
- Report and escalate concerns/ issues to Manager when required.

Communication
- Liaise regularly with the following internal groups to ensure a smooth on boarding process: Compliance, Legal, FO teams, Client on-boarding or other support teams within Singapore/Hong Kong that have any involvement in the Client On-boarding process.

Comply with BNPP Permanent Control Activities
- Direct contribution to BNPP operational permanent control framework.
- Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan.
- Comply with regulatory requirements and internal guideline.
- Contribute to the reporting of all incidents according to the Incident Management System.
- Minimizing operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing, sufficient regular controls.
- Ensuring appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified.

What is required for you to succeed?
- Understand the principles and be familiar with WM products and types of customers
- Strong understanding of account documentation, SoW, due diligence and local Anti-Money Laundering requirements
- Fluent in English (spoken and written). Good command in Mandarin is a plus (for supporting Taiwan/China Markets).
- Excellent communication and interpersonal skills
- Must possess a strong fundamental and technical skills, awareness of operational risk
- Excellent PC skills, especially in Excel.

Other Value-added