Level 1 IT Support Engineer

2 weeks ago

Singapore INVENTIVO PTE. LTD. Full time

**Job Overview**
- Support IT Projects
- Assists IT Specialist in daily IT operation tasks.
- Assist in the implementation and rollout of new IT-related projects across the organization.
- Vendor Coordination and Integration
- To effectively coordinate with incumbent vendors for the Zebra mobile computers, tablets and IT-related equipment repair and related services to ensure continuity and compatibility.
- Handling IT Service Requests
- Documentation
- To update the helpdesk on daily incidents, unlock accounts, update tickets on task completed activity.
- Maintain confidentiality and comply with our IT policies.
- Desktop Management and Patch Management
- Maintain and operate patch management programs and ability to manage remote computers using BeyondTrust software for IT Support.
- Web Help Desk
- Primary Support for end-user support including user onboarding and offboarding.

**Responsibilities**
- Support IT Projects
- Assists IT Specialist in daily IT operation tasks.
- Assist in the implementation and rollout of new IT-related projects across the organization.
- Vendor Coordination and Integration
- To effectively coordinate with incumbent vendors for the Zebra mobile computers, tablets and IT related equipment repair and related services to ensure continuity and compatibility.
- Handling IT Service Requests
- Documentation
- To update the helpdesk on daily incidents, unlock accounts, update tickets on task completed activity.
- Maintain confidentiality and comply with our IT policies.
- Desktop Management and Patch Management
- Maintain and operate patch management programs and ability to manage remote computers using beyond trust software for IT Support.
- Web Help Desk
- Primary Support for end user support including user onboarding and offboarding.

**Minimum requirements**
- At least 1 year Level 1 IT Support with End User experience.
- Minimum ITE/ Diploma in Computer related.
- Team player with initiative to resolve issues.

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