Executive, Cabin Services
22 hours ago
**About us**
SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and ecommerce companies.
**Key Responsibilities**
- Direct the Cabin Services operations to ensure smooth operations in accordance to support overall catering functions as to meet client’s requirements.
- In-charge of forward planning for the section, including the formation of plans to improve operational efficiency and productivity via process changes and/or investment in new technology or machinery.
- In-charge of handling all staff-related matters within the section (i.e. manpower planning and forecasting, staff interviews and recruitment, staff discipline, staff counselling etc).
- Work with the various staff-related stakeholders, including HC, union, contractors and other regulatory authorities.
- In-charge of external vendor contracting, performance and management.
- Manage section budget, including manpower costs (i.e. overtime) OPEX and CAPEX matters.
- Work on projects to reduce operating cost while ensuring high levels of efficiency and productivity such as Upskilling and/or Cross-training.
- Direct and set the procedures for activities in the section
- Plan for optimum manpower and vehicles in accordance to requirements
- Develop lean initiatives at the micro level for continuous improvements of work processes
- Responsible for executing and disseminating airline requirement to the section
- Ensure staff and vendor complies with hygiene and HACCP standards
- Attend to internal and external audit/meeting representing Cabin Services and ensure compliance to various airline audits
- Review and update SOP, manuals and JD
- Investigate any flight delay/discrepancy or incident as well as reply to Operational Discrepancy Report and CCVR raised by airlines with corrective plans/actions.
- Checking and approving overtime and rest day recall for staff.
- Focus on the management of three (03) keys area:
**People**
- Manage people under the section toward conformance to operational and customer requirement.
- Plan on subordinates training requirement for skill improvement.
**Process**
- Establish and review procedures and work process in meeting operational change and customer requirement.
- Monitor process compliance and process improvement.
- Plan, manage and control section to work effectively and efficiently.
- Ensure a safe working improvement for all staff in the section
**Equipment**
- Plan and acquire the required machines for the section
- Monitor availability of various machines in the section to ensure smooth operations
- Any other jobs assigned by Manager, Cabin Services
**Key Requirements**
- Good Business acumen with strong drive for results.
- Strong management skill and ability to manage a team towards the accomplishment of goals
- Comfortable to provide coaching, advice and assistance when required
- Strong time management skills and ability to manage multiple tasks at once
- Comfortable to work rotating shifts and weekends/public holidays when necessary
- Experience in working with a multicultural team
LI-JC1
Job Reference: SATS00960
-
Executive, Cabin Services
2 days ago
Changi, Singapore SATS Full time**About us** SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities...
-
Changi, Singapore SATS Full time**About us** About SATS - Feed and Connect Communities** SATS is a global leader in gateway services and Asia's pre-eminent provider of food solutions. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, food service chains, retailers, and institutions. With heartfelt service and...
-
Operation Executive
4 days ago
Changi, Singapore AEDGE SERVICES PTE. LTD. Full time**This position is open for SINGAPOREAN ONLY** We are seeking an Operations Executive with excellent communication and coordination skills to join our team. Your role will involve overseeing and managing all aspects of our operations side, ensuring a seamless and positive experience for our clients. You’ll need to be organized, meticulous, self-motivated,...
-
Customer Service Executive
5 days ago
Changi, Singapore International SOS Full timeResponsibilities: - To provide an empathetic, and efficient delivery of assistance services to our members, end users and clients - Manage cases in line with the key directive of Assist First, Verify Later - Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service...
-
Customer Service Executive #55708
1 week ago
Changi, Singapore Anradus Pte Ltd Full timeIndustry/ Organization Type**:Logistics Distribution and Supply Chain**: - Position Title**:Customer Service Executive**: - Working Location: Changi Cargo Complex - Working Hours: 5 days, Mon - Fri (9.00 am - 6.00 pm) - Salary Package: Basic Salary + AWS - Duration: Permanent Role **Key Responsibilities** - To assist in the Customer Service Department,...
-
Customer Service Executive #63407
1 week ago
Changi, Singapore Anradus Pte Ltd Full timeIndustry/ Organization Type: Logistics/ Freight Forwarding - Position Title**:Customer Service Executive/ Customer Service Officer**: - Working Location: Changi - Working Hours: Monday to Friday, 8.30 am - 6.18 pm - Salary Package**:Basic up to $3,200 + AWS + Variable Bonus**: - Duration: Permanent **Responsibilities** - Handle air freight and sea freight...
-
Customer Service Executive #63407
2 days ago
Changi, Singapore Anradus Pte Ltd Full timeIndustry/ Organization Type: Logistics/ Freight Forwarding - Position Title**:Customer Service Executive/ Customer Service Officer**: - Working Location: Changi - Working Hours: Monday to Friday, 8.30 am - 6.18 pm - Salary Package**:Basic up to $3,200 + AWS + Variable Bonus**: - Duration: Permanent **Key Responsibilities** - Handle airfreight and...
-
Logistics Executive
1 week ago
Changi, Singapore HuaFeng Singapore Logistics Pte Ltd Full time**ENTRY LEVEL/EXPERIENCED POSITION** Seeking a highly motivated and detail-oriented Customer Service & Logistics Executive to join our team. You will play a pivotal role in supporting our freight operations. **Operation Hours: 5.5 days work week** 0900 - 1800 Mon-Fri 0900 - 1200 Sat (Rotation) **Job Descriptions**: - Assist in coordinating and managing...
-
Customer Service Executive
4 hours ago
Changi, Singapore MTC Staffing Pte Ltd Full time**3rd Party Logistic MNC - Awarded**: Best place to work & Learn Basic $ 2800 - $3500 AWS + Bonus Mon - Fri 9am - 5.45pm, Every Saturday 9.00am - 1.00pm **Location**: Changi Alps Ave - with company transport in various location **Responsibilities**: Co-ordinate with overseas entities (especially USA & Europe) Knowledge of shipping terms & documents (Air &...
-
Customer Service Executive
1 week ago
Changi, Singapore DNDTS PTE. LTD Full timeAre you driven by the desire to see your hard work directly impact others? Join the DNDTS team, where we excel in crafting success stories through dynamic projects. Each endeavor is a unique opportunity to contribute to our proven track record of achievements. Experience the satisfaction of seeing your efforts transform into positive changes in people's...
