Executive, Travel Consultant, Corporate Travel, Uob
2 weeks ago
**Responsibilities**:
- Provide sound advise on travel plans which include route planning, fare options, visa & travel advisory, land co-ordination, accommodations, insurance etc
- Maintain high customer service and remain professional in all business dealings with the customers
**Key Accountabilities**:
- Understand client’s needs and operate within the Corporate Travel Policy of traveler’s company
- Complete accurate records of reservations and offer best alternatives available in terms of pricing/routing.
- Work professionally and independently in providing Corporate Travel Services ie:
- planning of itineraries, making air, hotel, car reservations, ticketing, visa & travel advisory advice
- maintain accurate and updated personal traveler profile
- Incumbent may from time-time expected to see these customers face-face when needed to help customers plan itinerary
- Proactive in offering options to customers and follow through to ensure customers are fully satisfied with the service and product
- Work professionally and independently in providing travel services
- Provide recovery plan in the event of service lapse
**Job Requirements**:
- GCE “O”/”A” level
- IATA /UTFTAA is an advantage
- Minimum 5 years in corporate travel industry
- Good knowledge of ticketing & fare construction
- Pleasant and sales-oriented
- Able to withstand work pressure and handle difficult situation
- Good command of spoken and written English; excellent telephone manners & good time management
- Strong teamwork, inter-personal skill and a positive customer focused attitude
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