
IT Desk Support Engineer
1 week ago
Diagnosing and resolving end user reported IT equipment issues
- Breakfix replacement of hardware parts to resolve issues
- Effective escalation of complex issues to next level for assistance in a timely manner
- Provide accurate and timely documentation in IT Service Management Tool.
- Perform IMACD service requests (install, move, add, change & decommission) of IT equipment and software.
- Proactive update and follow up to end users
- Coordination and liaison with customer or other support teams
- Focus on SLA and resolution process
- Maintain a high level of customer satisfaction
Job Requirements
- Degree / Diploma in Information Technology, Computer Engineering or relevant
- **Welcome entry level - Training Provided**:
- Work in **Bank **environment at **Raffles Place**:
- **5 days work**:
- Salary $2500 - $3000
- Start work immediately or within short notice.
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