Desk Side Support Engineer

2 weeks ago

Singapore NSC Global Full time

Overview:

- Maintain, analyse, troubleshoot, and repair computer systems, hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Support and maintain user account information including rights, security and systems groups.

**Responsibilities**:
Field incoming help requests from end users via both telephone and work orders in a courteous manner
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Build rapport and elicit problem details from help desk customers
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution

Qualifications:
**Professional knowledge and qualifications required**:

- A 4-year degree in Computer Science, Engineering, or related discipline;
- 3+ years technical support experience in a computer-related area
- Ticket handling tools/cross team troubleshooting
- Strong verbal communication skills, including the ability to document operations procedures
- Strong customer service skills and the ability to deal all types of customer service requests
- Good analytical, communication, problem solving, and organizational skills
- Ability to effectively interact with a diverse user base
- Highly organized, result oriented, self-motivated and proactive
- Knowledge of basic computer hardware.
- Experience with desktop operating systems including Microsoft
- Good understanding of the organization's goals and objectives.
- Exceptional interpersonal skills, listening, and questioning skills.
- Executive/VIP services;
- MCSA Windows 10
- Active directory
- Network essentials

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