Customer Service Officer

7 days ago

Singapore SLS BEARINGS (SINGAPORE) PRIVATE LIMITED Full time

**Responsibilities**:
**Main Role**:

- Coordinate e-shop customer registration, order processing, e-marketplace coordination (Shopee, Eezee, etc)
- Reporting and documentation for e-shop & leads
- Coordinate with local supplier & internal procurement team to check availability of stock, pricing and delivery.
- Coordinate with Warehouse local team to arrange local collection or delivery & with shipping department for overseas shipping arrangement.
- Prepare necessary paperwork, such as quotations, Proforma invoices, etc.
- Follow-up quotations & orders

**Secondary role**:

- Onboarding customers to new digital commerce platform
- Support project:

- Creating clear and well-written user requirements in English
- Create user story
- System Testing

**Job Requirements**:

- At least GCE “O” levels or equivalent
- At least 1-2 years working experience in Customer Service or Sales experience in handling overseas customers and feels comfortable talking to them over the phone
- Pleasant personality and Customer Service oriented
- Able to work independently as well as in a team
- Good communication skills
- Proficient in MS Excel (MS Powerpoint a plus)
- Good to have: Tech-savvy (Ability to learn new tools quickly and adapt to the fast-paced nature of the digital commerce industry)

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