Executive, Field Operations

2 weeks ago


Singapore SMRT Corporation Ltd Full time

Executive, Field Operations

**Responsibilities**
- Manage a team of Route Controllers, Mobile Patrol Team and Service Ambassador.
- Data entry & reconciliation of fare evasion results
- Route planning for diversions, bridging bus and ad-hoc contingency ops
- Custodian for Ops Circular & Instructions for planned diversions including translation
- Coordination in all route checking, double deck height clearance and plan for height check schedule for all bus services
- Overall in-charge for Field Operations staff discipline & performance update
- Tracking & maintaining LTA assets (Mobile Inspection Device) and updating of patch for Mobile Inspection Device and printer
- Field Operations training, conducting & evaluation, review of materials including WIs & SOPs
- Provide ground supervision during diversion, Early Closure and Late Opening and bridging bus
- To ensure fare protection KPIs are met by conducting timely fare evasion audit checks on deployed ticket inspecting route controllers

**Qualifications & Work Experience**
- You should be independent, organized and meticulous.
- You should be a team player with excellent communication skills.
- Experience in the public transport network would be advantageous.
- Outdoor work required for on-site meetings, surveys and engagement with the workforce.

**SMRT Buses Ltd**, a subsidiary of SMRT Corporation, is one of Singapore’s major public bus operators. Anchored on our core competencies in operations, maintenance and training bus professionals, we operate bus services and manage bus depots and interchanges.As the second largest public bus service operator in Singapore, we strive to deliver the best-in-class commuter experience by valuing commuters as our operational focus, developing our people as a key differentiator and innovating as an enabling strategy.We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.


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