Account Manager
4 days ago
**Company Description**
AKA is an award-winning communications agency based in Singapore. We are made up of over 50 individuals from a diverse range of backgrounds - big agency consultants through to in-house experts.
Our team of seasoned comms professionals is skilled in delivering fully integrated brand campaigns to reach your stakeholders through the right communications channels - whether that is media relations, social media, digital marketing, strategic partnerships and/or internal communications.
We are storytellers at heart, which is why our design and production team is made up of graphic and motion designers, video producers and editors. We are skilled at working alongside our design & production team to deliver fearlessly creative responses to communications challenges - always.
We are looking for an Account Manager to join the AKA Asia team.
Purpose of Role:
- Master at taking projects from plan to execution
- Gatekeeper
- Manager of efficiency and effectiveness
Key responsibilities:
**Client Handling**
- Provide sound advice to clients on achieving PR objectives and goals
- Put together a timeline of agreed activity for sign off by your Account Director and client
- Set proper client expectations and develop achievable KPI’s
- Maintain discipline in the team on delivery against agreed timelines
- Maintain strong client relationships through regular contact (phone and face-to-face)
- Monitor issues relevant to client’s business
- Keep up to date on your client’s industr especially competitor activity
**Working with the team**
- Ensure ongoing and strong dialogue with AD to ensure smooth running of account
- Review all major deliverables from AEs to ensure quality standards and expectations are met
- Mentor junior team to success by coaching them on both technical and soft skills - keep morale, motivation and confidence levels up
New business
- Proactively pursue opportunities for account growth and new business
- Play an active role in proposal development - turning insights into strategy, brainstorm, pitch document creation, presentation
- Seek out opportunities to grow our business through Digital and Design
**Stakeholder engagement (media, bloggers, influencers, employees, groups etc.)**
- Train AE on stakeholder engagement and help them establish relationships
- Drive creation of materials for approval by AD
- Track progress and suggest ways to improve efficiency and effectiveness
- Liaise with senior stakeholder contacts and find networking opportunities
- Facilitate meetings/interviews with key spokespeople
- Prepare briefing notes and be responsible for follow-up actions
**Digital and Design**
- Have sound and current knowledge of social media/digital platforms
- Develop social media strategy and content plans
- Leverage current events to identify social media opportunities for clients
- Manage and own relationships with external partners to develop content
- Showcase and propose how our design capabilities can help our clients
**Financial and Administrative**
- Flag to ADs if current budgets don’t match as plans are being executed
**Qualifications**
**Experience**:
- 4 -7 years in the PR industry
- Excellent writing skills
- Articulate in presenting ideas and plans
- Participated in new business pitches
- Managed (up and down) to deliver outstanding work
- Shown clear ability to manage timelines and executions
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