
Guest Relations Manager
5 days ago
Maintain a high standard of customer relations/customer service within Front office.
- Ensure and provide flawless, upscale, professional and high class guest service experiences
- Obtains feedback and guest preferences from residents to improve quality standards of service; ensure that personalized service is extended to all residents.
- Analyse customer feedback and provide statistic data on the overall rating to deliver strategic direction to continuously improve overall rating.
- Coordinate all arrivals and departures of special guests (VIPs, SAs etc)
- Handle guest’s complaints, inquiries and requests. Conducts preliminary investigation on guest’s complaints.
- Organize and plan guest programs and activities.
- Monitor plans and executes purchase requisition for Front Office.
- Ensure regular communications meetings are held with front office team.
- Adhere to company credit policies to ensure all revenue expected will be received.
- Carry out all interviews for prospective Front Office associates in the absence of Operations Manager.
- Ensure a full education plan is implemented within Front Office to develop all associates to their full potential.
- Ensures the overall efficiency of handling guest enquiries and documentation of transactions.
- Direct, coach and manage team to ensure all standards and procedures of guest services are adhered to.
- To carry out any other works as instructed by the Operations Manager in support of the Serviced Suites and the Corporate Headquarters.
**Salary**: $3,800.00 - $4,150.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
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