Current jobs related to Guest Relations Manager - Singapore - UOL CLAYMORE INVESTMENT PTE. LTD.

  • Guest Relations Manager

    1 week ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    We are looking for an **Guest Relations Manager**to join our team! As an **Guest Relations Manager**, we rely on you to: - To assist in taking responsibility for all Shangri-La Circle members and VIP guests - Assist the Front Office Manager to supervise and direct the guest relations team - Ensure all guests enjoy the best possible hotel experience -...

  • Guest Relations Manager

    2 weeks ago

    Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

    Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally be involved in all required aspects of the department - Supervise and train all Guest Relations duties including auditing of Colleagues. - Inspect all VIPs rooms prior to arrival and ensure all requests are met. - Is the key person...

  • Guest Relations Manager

    2 days ago

    Singapore SENTOSA BEACH RESORT PTE LTD Full time

    **Shangri-La’s Rasa Sentosa, Singapore** We are looking for a **Guest Relations Manager **to join our team! As a **Guest Relations Manager **, we rely on you to: - Take responsibility for all Golden Circle members and VIP guests - Supervise and direct the guest relations team - Ensure all guests enjoy the best possible hotel experience - Provide help...

  • Guest Relations Manager

    2 weeks ago

    Singapore BACHA COFFEE PTE. LTD. Full time

    Providing impeccable guest service experiences to all dine-in guests - Ensure guests are properly greeted upon their arrival - Promptly address guests’ requests, like food allergy - Actively listen to and resolve complaints - Ensure special guests like disabled people, elderly and VIPs, receive personalized services - Coordinate and manage communication...

  • Guest Relations Manager

    2 weeks ago

    Singapore OSO RISTORANTE PTE. LTD. Full time

    We are looking for talented individuals to join us. You will be responsible for reception and reservation of the restaurant and working closely with the owners of the restaurant to ensure that welcome and reservation experience of our guests. A Minimum Starting Salary from SGD$2800 5.5 days week (sundays off) Hours: 11am - 9pm (with break times) **Job...

  • Guest Relations Manager

    2 weeks ago

    Singapore ST. REGIS HOTEL SINGAPORE Full time

    **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the...

  • Guest Relations Manager

    2 weeks ago

    Singapore BARMUTEARY PTE. LTD. Full time

    As the Guest Relations Manager of the Company, you shall willingly and diligently carry out the duties assigned to you from time to time, including but not limited to the following: 1. Provide upscale guest service experiences for all guests throughout their stay. 2. Ensure guests are properly greeted upon their arrival. 3. Actively listen to and resolve...

  • Guest Relations Manager

    2 weeks ago

    Singapore Marriott International, Inc Full time

    **Job Number** 24175067 **Job Category** Rooms & Guest Services Operations **Location** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** - Supervise the Guest Services team and supporting your team with general...

  • Guest Relations Manager

    1 week ago

    Singapore CULINA PTE. LTD. Full time

    Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times. - Manage daily reservation system together with call center team. Keeping track of all guests needs and requirement. - Efficiently maximize seating of Dining Room. - Ensure all menu (food, beverage, wine list) are in good and presentable condition. -...

  • Guest Relations Manager

    2 weeks ago

    Singapore Marriott International, Inc Full time

    **Job Number** 24090334 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the...

Guest Relations Manager

2 weeks ago

Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

**Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine hospitality and grow your career with us**

Reporting to the Front Office Manager, the **Guest Relations Manager**plays a pivotal role in managing and ensuring exceptional guest experience through all aspects of guests services, including managing guest inquiries, resolving complaints, enhancing guest experience and ensuring that all service standards are exceeded.

**Expectations**:

- Be the primary point of contact for all VIP guests, ensuring that all their inquiries, requests are handled in a personalised, professional and efficient manner.
- Build a strong professional relationship and rapport with guests throughout their stay and encourage their return to stay.
- Maintain accurate and up-to-date record of guest preferences and brief team and Front Desk to ensure consistent service delivery at all touch points, especially of VIPs.
- Supervise, train and motivate the guest relations team to provide exceptional service. Anticipate the needs of our guests and create WOW moments during their stay.
- Liaise with other departments (e.g. Housekeeping, Front Desk, F&B) for swift and effective resolution of issues.
- Review guest feedback and online reviews to identify areas for improvements.
- Work closely with Front Office Manager and Guest Care and Quality Service Manager to highlight service gaps for training and improvement.
- Prepare reports for Management, highlighting guest satisfaction and recurring issues. Suggest action steps to minimise recurrence.
- From time to time, may be required to assist to cover Front Desk operations.

We are looking for an individual with at least 3 to 5 years of supervisory experience in guest services, preferably in hospitality with a luxury brand. He/She is one who is able to think on his/her feet to resolve issues in a timely and professional manner. If you enjoy meeting people, have excellent interpersonal and communications skill, is creative with an exceptional ability to remain calm in the most trying of situations, write in to have a chat with us
- We are also dedicated to providing equal employment opportunities, including individuals with disabilities._