E-commerce Ops Manager

2 weeks ago

Singapore BANYAN TREE MARKETING GROUP PTE. LTD. Full time

**About Us
Banyan Tree Group is one of the world's leading independent, multi-branded hospitality groups. The Group's diversified portfolio of hotels, resorts, spas, galleries, golf and residences is centered on five award-winning brands (Banyan Tree, Angsana, Cassia, Dhawa and Laguna) that offer exceptional design-led experiences for global travellers of today and tomorrow. Founded in 1994 on the core concept of sustainability, Banyan Tree Holdings seeks to create long-term value for all stakeholders and destinations across its network of properties, products and brands, through a purpose-driven mission.

With over 10,000 associates across 24 countries, the Group's Banyan Tree Management Academy was established in 2008 to support its goals through advancing people development, management excellence, and learning with integrity and meaning.

Banyan Tree Holdings has received more than 2,700 industry awards and accolades since inception. It has also received recognition for its commitment to environmental protection and community development through its non-profit arm, Banyan Tree Global Foundation, which aligns the Group’s efforts to the UN Sustainable Development Goals.

**Overview**

The E-Commerce Manager will oversee the E-Commerce operations portfolio of Banyan Tree Hotels and Resorts across all brands out of the Singapore headquarters. This global role will also entail oversight into other business units such as Spa and Gallery.

Reporting to the Head of E-Commerce, this position will be the central lead for operations across various revenue-generating sites such as website updates, project management and governance of online support to properties/BUs. This role will be a key enabler in shaping digital transformation within the organization and driving global consistency of E-Commerce initiatives.
- Plan and execute E-Commerce activities calendar alongside other stakeholders
- Manage reporting needs such as but not limited to regular KPIs tracking and analysis, user journey analysis, competitor monitoring etc
- Project management lead for new website development projects
- Develop a strong understanding of E-Commerce and analytics platforms to maximize sales opportunities
- Oversee website enhancements and troubleshooting of website issues
- Management of content updates via various CMS platforms
- Key liaison with hotels/BUs to manage requests such as publishing approvals, hotels openings/closure, campaign support etc
- Conduct regular website audits and guide hotels/BUs in website maintenance to achieve operational excellence
- Develop E-Commerce manuals and conduct training, when required
- Oversee other online channels such as but not limited to: Essentials Shopify store and e-gifting site

**Job Requirements**
- E-Commerce operations experience in B2C environments, preferably with a min of 6 years working experience
- Experience in managing diverse markets and working with multiple stakeholders across various countries and functions
- High level of proficiency in project management
- Solid experience across various Content Management Systems, E-Commerce platforms and analytics tools (eg. Google Analytics)
- Experience in various website optimisation techniques
- Ability to multi-task and work in changing environments
- Attention to detail, resourcefulness and can-do mindset
- Solid ability in both written and verbal communication in English. Proficiency in Mandarin a plus

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