Senior Officer, Cpf Investment Operations

1 week ago

Raffles, Singapore United Overseas Bank Ltd Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

**Responsibilities**:

- Provide daily operational support on CPFIS/SRS products for trade settlement
- Knowledge in SGX settlement process preferred
- Ensure processing timeliness and accuracy meet agreed SLA consistently
- Ensure adherence and compliance to regulatory and internal control requirements
- Work closely with internal and external stakeholders to review processes and identify opportunity to streamline the operational workflow and improve overall efficiency
- Tracking and capturing of key operations MIS for management report
- Collaborate closely with various functions to review queries, complaints, operational problems to ensure they are resolved promptly and satisfactorily
- Support business plans and adhoc duties assigned by the Head of Department

**Job Requirements**:

- Experience in Settlement processing preferred
- Knowledgeable with investment products (e.g., equity, fixed income, unit trust)
- Good interpersonal skills
- Organised and proactively provide suggestions for processing improvements
- Able to work independently and in a team
- Quick learner and able to multi-task
- Good written and verbal communication skills
- Detailed-oriented with good risk awareness

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