Head of Data and Analytics

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a **Head of Data and Analytics.**

**Principal Responsibilities**
- Partner with senior group stakeholders to define and scope HSBC Life Data Analytics strategy and business cases; develop roadmap, own the prioritization & implementation of HSBC Life Singapore data, analytics, automated dashboard/visualization agenda and machine learning & AI use cases to drive:

- Real time hyper-personalization in Customer Life Cycle Management
- Marketing performance
- Automated reporting / data driven decision
- Leads management and distribution effectiveness
- Risk management
- Innovation & experiment
- Champion agile experimentation approach and tooling; own responsibility for building & optimizing automated dashboards; educate business leaders and data users, promote self-help dashboard /reporting tools and provide support to help business and functions obtain actionable insights to enhance performance and make data driven decisions
- Collaborate with various stakeholders in HSBC Life and HSBC bank to develop customer modelling framework aligns with HSBC Life CLCM strategy and support delivery of HSBC Life’s vision; provide insights, modelling and data / CRM related implementation support to develop and deploy next level customer clustering / personas for practical use cases (e.g., acquisition / servicing / engagement / cross-up sell)
- Business owner & Subject Matter Expert of datalake and data visualization tools in integration work streams with support from transformation, tech and other functions; provide data SME at leadership level for other integration related projects / workstreams
- Champion of data driven decision culture in the organization; build close relationships with various stakeholders to promote data use cases, implement automated dashboards and provide analytics insights to support decision making
Requirements
- Degree in a relevant business discipline (e.g., Mathematic, statistic, finance engineering, IT, AI/Machine learning)
- 15 years' experience in CRM, Analytics and Data functions in the financial/banking sector; insurance industry experiences will be an added advantage
- Extensive skills in strategy development, digital analytics, marketing, quantitative analysis, product profitability modelling and financial analysis, across multiple financial product categories and customer segments
- Deep understanding of CRM platforms, e.g., Salesforce, Microsoft Dynamics etc.
- Deep technical understanding of new trends and technologies in data, CRM and DataTech space, including which emerging technologies can be harnessed for better results
- Strong leadership and communication skills; people manager and team player
- Agile trained matured project leader with high level of attention to detail, including a proven ability to manage multiple and competing priorities simultaneously
- Proven ability to be a self-starter with energy and drive in a challenging and dynamic environment
- Be energetic, versatile and be constantly ready to accept to perform duties beyond stated scope

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.