Assistant Community Manager

**Location**
- Singapore, Central Singapore**Job Type**
- Full Time**Salary**
- $3,500 - $4,500 Per Month**Date Posted**
- 1 hour agoAdditional Details

**Job ID**
- 141388**Job Views**
- 1Roles & Responsibilities

The role of the Assistant Community Manager is to be an extension of the brand thus building a vibrant and robust community both online and off.

**Business Development**
- Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders, be responsible for setting and achieving sales objectives, occupancy rates, pricing, and operating expenses
- Generate new leads, identify and contact decision-makers, screen potential business opportunities, and conduct tours for prospective members
- Ensure that new members will fit with Gather’s culture dynamics
- Maintain a positive relationship with key vendors

**Community Management**
- Be the custodian of Gather’s brand and culture
- Create a friendly environment to facilitate high member satisfaction and foster a sense of inclusivity
- Seek out information about the business and personal objectives of member organisations and their individual members
- Be knowledgeable about membership contracts and guidelines. Explain these policies to members, as necessary
- Oversee new member on-boarding and member moves out of the space
- Plan and launch community initiatives/partnerships to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events, and managing communications within the space and through digital vehicles
- Resolve issues between members quickly and in a manner that diffuses tension

**Marketing & Events**
- Build a content calendar for social media & EDM
- Media liaison and engage community leaders to generate interests
- Engage with the local community by attending relevant events they are hosting
- Organize events that engage all stakeholders: Current members - Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties). Future members - Lead generation and sales-related events. Local community - Identify outside organizers and encourage them to use our event space. Depending on the exact nature, these events should also be used to build Gather's CRM and digital community. Present our community professionally. With the team, oversee the event itself, from catering to a smooth event check-in process to clean-up

**Facilities And Space Management**
- Manage all space operations to the satisfaction of members
- Keep members aware of facilities issues that may impact them
- Make recommendations to the owners about new features or perks that will entice members
- Work closely with the Property team for repairs to the facilities and to ensure cleaning is conducted
- Work closely with IT to provide support to members
- Be aware of local laws and regulations as they pertain to member safety and emergency preparedness

**Personnel Management**
- Manage a team to achieve the community, sales, and facilities goals stated above
- Be responsible for the professional development of each team member
- Conduct regular meetings with the entire team to ensure members are aligned on key initiatives and performance goals
- Conduct regular check-ins with each team member to review the status of tasks and goals
- Lead regular performance reviews of team members
- Share perspectives on the team with ownership

**Skills and Qualifications**
- Bachelor’s degree in marketing, business, or related field
- Excellent written and verbal communication skills
- Strong project management, multitasking, and decision-making skills
- Successful track record in B2B sales and negotiation
- Proficiency with data analysis, forecasting, and budgeting
- Proven ability to plan and manage resources
- Proficiency with online marketing and social media strategy
- Previous experience in coworking management is preferred

Tags

assistant

community

manager

assistant community manager