Service Excellence Trainer/facilitator

**About Quanterra Institute**

Quanterra Institute is a premier education and training institution in Singapore, dedicated to **advancing expertise in service excellence and customer experience management**. We provide industry-relevant training that equips professionals with **customer engagement techniques, service quality strategies, and professionalism skills** to enhance customer satisfaction and brand loyalty. Our curriculum is designed to **help individuals and businesses build a culture of service excellence and exceed customer expectations**.

**Key Responsibilities**
- Develop and update course materials for service excellence topics.
- Facilitate and conduct training sessions both on-site at Tanjong Pagar and online through e-learning platforms.
- Engage with students to ensure a conducive and interactive learning environment.
- Monitor and evaluate the effectiveness of training programs and implement improvements as needed.
- Collaborate with the Quanterra team to enhance the overall training experience.

**Course Topics Include (But Not Limited To)**:

- Principles of Service Excellence and Quality
- Customer-Centric Mindset and Service Culture
- Effective Communication and Active Listening in Service
- Service Recovery Strategies and Handling Complaints Professionally
- Emotional Intelligence and Managing Customer Expectations
- Personal Branding and Professional Etiquette in Service
- Digital Customer Experience and Omnichannel Service Delivery
- Going Beyond Expectations: Creating Memorable Customer Experiences
- Employee Engagement and Internal Service Excellence
- And many more within the service excellence and customer experience domain.

**Remuneration**
- Daily rate: $480 - $1200, with revenue-sharing incentive bonuses based on performance.

**Preferred Qualifications and SkillsGeneral Qualifications**:

- Prior experience in training, facilitation, or education in service excellence, hospitality, or customer service.
- Excellent presentation, communication, and interpersonal skills.
- Passion for teaching and sharing knowledge with students.
- ACLP certification (Advanced Certificate in Learning and Performance) is advantageous but not required.
- Must be legally eligible to work in Singapore

**Specific Skills and Expertise**:

- Strong expertise in **service quality, customer experience management, and service recovery strategies**.
- Proficiency in **hospitality standards, customer satisfaction measurement, and client engagement techniques**.
- Experience in **luxury service, corporate service excellence, or service leadership roles**.
- Industry-recognized **certifications in service management or customer experience**, such as **Certified Customer Experience Professional (CCXP) or Service Excellence Certifications**.
- Ability to **design and develop** structured, industry-relevant course materials.

**Why Join Quanterra Institute?**
- Competitive remuneration with performance-based incentives.
- Opportunity to be the lead trainer and shape the future of **service excellence education**.
- Collaborative environment with a focus on continuous learning and development.
- A chance to **empower professionals and businesses** with essential service excellence skills to enhance brand reputation and customer satisfaction.

**How to Apply**

If you are passionate about **service excellence education and quality service delivery**, we would love to hear from you.
- Resume
- Cover letter detailing your experience in service excellence training
- Any relevant certifications

Subject: Application for [Job Title] / [Your Name]

Join us at **Quanterra Institute** and be part of our mission to **train the next generation of service excellence professionals and leaders**.

**Job Type**: Freelance

Pay: $480.00 - $1,200.00 per day

Work Location: In person