Quality Assurance and Control Manager, Contact

3 days ago

Singapore Tangspac APAC Full time

Client Description:
Job Description:
**Position: Quality Assurance and Control Manager, Contact Centre**
**Employment Type: Permanent**
**Location: Central**

The Quality Assurance and Control Manager is part of the Controls and Governance team that performs Day-2 Review checks, conduct quality monitoring across Omni-customer interaction channels, identifying and recommending areas-of-improvement on interactions monitored, as well as ensuring the quality and customer experience meet standards of our client.

**Responsibilities**:

- Performs Day-2 checks on customer requests approved by Customer Service Representative (CSR) such as waiver request for credit cards and CashPlus to ensure adherence to guidelines set by business units and management.
- Ensure interactions meet performance expectations in accordance with quality monitoring standards through regular calibrations sessions and dialogues.
- Collate, prepare and analyze statistical reports on a regular basis based on checks performed, for Contact Centre Management reviews.
- Uses quality monitoring data to track performance at the team and individual level

Job Requirements:

- A university degree holder in any discipline with a minimum 5 years of relevant experience in Quality Assurance / Quality Control and is familiar with banking and/or credit cards process, products and systems.
- Passion for service, strong customer service mindset with good communication, comprehension and excellent problem-solving skill.
- A strong customer service mindset with good communication and customer centric drive to improve customer experience.
- Possess good interpersonal skills and able to work independently and as a team.
- High level of accuracy and attention to detail.

If you are interested in the role above please get in touch directly with Stefan Olsem for further discussion or Click APPLY NOW Below.

Job Reference number 4602
Data provided is for recruitment purposes only.

Tangspac Consulting Pte Ltd
03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

  • Quality Assurance and Quality Control Manager

    2 weeks ago

    Singapore beBeeQaassistant-manager Full time $100,000 - $150,000

    Job Title: QAQC ManagerWe are seeking a highly skilled Quality Assurance and Quality Control (QA/QC) Manager to join our team. As a QAQC Manager, you will be responsible for ensuring that all construction projects meet the required quality standards.Key Responsibilities:Provide support to the Project Manager for the development, implementation, review and...

  • Quality Assurance and Control Specialist

    2 weeks ago

    Singapore beBeeQualityAssurance Full time $80,000 - $120,000

    Job Title: Quality Assurance and Control ProfessionalJob Description:We are seeking a highly skilled Quality Assurance and Control professional to join our team. The ideal candidate will have a strong background in quality management principles, with experience in implementing quality management systems (QMS) and ensuring compliance with codes, standards,...

  • Quality Assurance and Control Professional

    5 days ago

    Singapore beBeeQuality Remote Work Freelance Full time $90,000 - $120,000

    Job Title: Quality Assurance and Control ManagerWe are seeking a highly skilled Quality Assurance and Control Manager to oversee and manage all quality assurance and control functions for our condominium projects.About the Role:The successful candidate will be responsible for ensuring that all works comply with contractual, regulatory, and client...

  • Quality Control/assurance Manager

    2 weeks ago

    Singapore ROS NEW ENERGY PTE. LTD. Full time

    **Job Descriptions**: - Leadership and Coordination: Spearhead the delivery of Quality work scopes ensuring seamless coordination among stakeholders and compliance with applicable requirements. You’ll work alongside functions such as Package Mgmt, H&S, Engineering, Construction, Supply & Expediting, Commissioning, Project Controls, Contract Management,...

  • Risk & Quality Assurance Manager

    3 days ago

    Singapore PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED Full time

    **Job Description**: **Job Profile Summary**: Reporting to the Quality Assurance Lead, you are responsible for conducting quality assurance reviews, regulatory validation, continuous monitoring, and control testing to ensure that the company’s controls remain robust. - Carry out quality assurance and regulatory validation reviews for different areas of...

  • Quality Assurance and Control Professional

    7 days ago

    Singapore beBeeQuality Full time $80,000 - $120,000

    Job Title: Quality Assurance and Control ProfessionalResponsibilities:Perform daily quality checks to ensure compliance with established standardsPrepare monthly reports on quality assurance and control metrics for submission to senior managementConduct regular training sessions for subcontractors on quality protocols and best practicesIssue non-compliance...

  • Quality Assurance

    7 days ago

    Singapore SAMSUNG C&T CORPORATION Full time

    QAQC Manager **Responsibilities**: - Report on operational procedures related to quality and propose improvement to project quality system - Ensure that the Project Quality System is properly established, implemented and maintained in accordance to Singapore standards - Liaise with Authorities, vendors, sub-contractors and external parties on project...

  • Quality Assurance and Control Professional

    2 weeks ago

    Singapore beBeeQuality Full time $6,000 - $8,500

    Job Opportunity: Quality Assurance and Control Manager">We are seeking a highly skilled and experienced Quality Assurance and Control Manager to join our team. The successful candidate will be responsible for ensuring the highest standards of quality in our construction projects.

  • Quality Assurance Quality Control Engineer

    2 weeks ago

    Singapore TG Malaysia Full time

    Quality Assurance Quality Control Engineer Qualifications Degree/Diploma in Engineering Electrical Engineering with at least 5 years of experience in Quality Control/Quality Assurance in railway industry. Experience in handling Railways Electromechanical system Quality Assurance. Prefer a Chinese speaking candidate as we expect frequent travel to China....

  • Quality Assurance and Control Manager

    6 days ago

    Singapore beBeeQualityManagement Full time $90,000 - $120,000

    Job OverviewWe are seeking a highly skilled Quality Assurance and Control Manager to join our team. As a key member of the organization, you will be responsible for establishing and maintaining quality systems that meet corporate and industry standards.Key Responsibilities: